Senior Claims Executive

About the role

To assist the Regional Claims Director in delivering a professional, efficient, and high-quality claims and advisory service to TT Club Members and brokers within the port, terminal, transport operator, and logistics sectors.

Responsibilities

• Provide a consistent, best-in-class claims service in the region.
• Handle claims in line with EQMS procedures.
• Use the QLIK app to assist with service provision to Members and brokers.
• Report claims issues to the Regional Claims Director as required by EQMS procedures.
• Provide technical support and strategic advice on all claims within assigned authority level.
• Assist the underwriting and marketing teams to maintain and grow the Club’s membership.
• Manage Member accounts.
• Understand and align with the business plan of the Club, including its strategy and mission, to support its implementation.
• Align with the business ethos of Thomas Miller and the Corporate Plan to achieve its stated aims.
• Assist with the development of new business and retention targets.
• Participate in the delivery of training to claims and underwriting teams as needed.
• Promote and support the loss prevention work undertaken by the Loss Prevention Team.

Requirements

• Qualified Lawyer (or Law Degree holder), with legal practice experience considered highly desirable.
• Proven litigation experience, with a strong track record of representing and defending insurers in disputes and claims involving insured parties.
• Thorough understanding of the TT Club’s claims handling processes.
• Significant previous claims handling experience in marine, ports, terminals, or transport sectors.
• Ability to travel to visit Members, brokers, and suppliers of services.
• Awareness of the current regulatory environment and compliance issues.

Skills

• Excellent presentation skills, including delivering presentations to Members and external stakeholders at industry events.
• Strong stakeholder management skills.
• Effective listening and communication skills.
• Business acumen and an analytical mindset with critical thinking.
• Excellent problem-solving skills.
• Ability to develop and mentor junior team members.