Jobs · Michigan

Senior Claims Examiner - Home Office Bodily Injury

Auto-Owners Insurance · Lansing, MI · 1 mo ago
HybridFull-time
We need to output HTML fragment with sections: About the role? The posting includes description. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Let's parse content: - Intro: "A career at Auto-Owners is challenging and rewarding..." That's about the role/company. Could be About the role. - Job Description: "We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week." That's about schedule/flexibility. Could be Schedule? But schedule is about work hours; but we have mention of work-from-home up to 3 days per week. That's schedule flexibility. Also "Willingness to relocate after one or two years of training in the Home Office." That's requirement. - "Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated experienced Claims professional to join our team." That's about role. - "The position requires the person to Providing feedback, training and educational material to claim associates throughout our operating states from a Home Office setting." That's responsibilities. - "Willingness to relocate after one or two years of training in the Home Office." That's requirement. - "3-5 years of multi-line claims handling experience with increasing responsibilities." Requirement. - "Management or supervisory experience is favorable." Requirement/Qualification. - "Good interpersonal skills and accurate mathematical skills." Skill. - "Ability to effectively and tactfully deal with all types of people at all levels is essential." Skill. - "Travel, attend meetings, seminars and other training classes as required." Responsibility. - "Review and monitor open claims files." Responsibility. - "Provide assistance with coverage, liability and damage determinations." Responsibility. - "Review open and closed files to ensure adherence to claim handling guidelines and state's Fair Claims Practices." Responsibility. - "Assist with other duties as assigned within the regions or elsewhere on request." Responsibility. - "Assist in developing and presenting educational material to claim associates in classroom and remote settings." Responsibility. - Desired Skills & Experience: "Bachelor's degree or equivalent experience" Qualification. - "Knowledge of Xactimate software is preferred but not required" Skill. - "Ability to resolve complex issues" Skill. - "Organize and interpret data" Skill. - "Ability to handle multiple assignments" Skill. - "Possess a valid driver's license" Requirement. - Benefits: paragraph about benefits: friendly work environment, structured training, employee mentoring, excellent compensation/benefits package, competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, generous paid time off including holidays, vacation days, personal time, sick leave. - No explicit Pay amount; but they mention competitive base salary etc. That's still pay info but not specific number. The rule: do NOT include Pay section unless posting actually states them. It says "competitive base salary" but not a number. Is that considered stating? It's vague but still states they offer competitive base salary. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It says "competitive base salary" is stating they have a base salary, albeit not a number. I'd interpret that as stating they have a base salary, so we can include Pay section with that statement. However they also say "matched 401(k), fully-funded pension plan (once vested), and bonus programs". That's benefits. So we have Benefits. - Schedule: they mention work-from-home up to 3 days per week after initial training. That's schedule info. So we can include Schedule section. - No explicit Pay amount, but we have mention of competitive base salary etc. We'll include Pay with that statement. Now we need to avoid boilerplate: EEO, equal opportunity, etc. Remove that. Also remove duplicated lines. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We need to preserve all substantive information. We need to decide which sections to include: About the role (intro), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not create sections with filler. Ensure each has content. Let's gather content: About the role: Could combine first sentences: "A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated experienced Claims professional to join our team." That's about role. Responsibilities: list items: - Providing feedback, training and educational material to claim associates throughout our operating states from a Home Office setting. - Travel, attend meetings, seminars and other training classes as required. - Review and monitor open claims files. - Provide assistance with coverage, liability and damage determinations. - Review open and closed files to ensure adherence to claim handling guidelines and state's Fair Claims Practices. - Assist with other duties as assigned within the regions or elsewhere on request. - Assist in developing and presenting educational material to claim associates in classroom and remote settings. Requirements: maybe include: - 3-5 years of multi-line claims handling experience with increasing responsibilities. - Willingness to relocate after one or two years of training in the Home Office. - Possess a valid driver's license. Qualifications: maybe: - Management or supervisory experience is favorable. - Bachelor's degree or equivalent experience. Skills: - Good interpersonal skills and accurate mathematical skills. - Ability to effectively and tactfully deal with all types of people at all levels is essential. - Knowledge of Xactimate software is preferred but not required. - Ability to resolve complex issues. - Organize and interpret data. - Ability to handle multiple assignments. Benefits: list: - Friendly work environment. - Structured training program. - Employee mentoring. - Excellent compensation/benefits package. - Competitive base salary. - Matched 401(k). - Fully-funded pension plan (once vested). - Bonus programs. - Generous paid time off including holidays, vacation days, personal time, and sick leave. Pay: maybe just "Competitive base salary" but we already have that in benefits. Could combine? But we need separate Pay section if we have pay info. Since we already listed competitive base salary in benefits, maybe we shouldn't duplicate. Better to put Pay section with "Competitive base salary" and maybe mention matched 401(k), bonus programs? Those are benefits. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It doesn't forbid overlapping content, but we should avoid duplication. Could put Pay: "Competitive base salary" and Benefits: other items excluding base salary. However the benefits paragraph also mentions "excellent compensation/benefits package" and "competitive base salary". Might be okay to keep base salary in Pay and other items in Benefits. Schedule: "After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week." Also maybe mention merit-based work-from-home program based on job responsibilities. So schedule: flexibility to work from home up to 3 days per week after initial training. Now we need to output HTML fragment only. Let's craft:

    About the role

    A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated experienced Claims professional to join our team.

    Responsibilities

    • Providing feedback, training and educational material to claim associates throughout our operating states from a Home Office setting.
    • Travel, attend meetings, seminars and other training classes as required.
    • Review and monitor open claims files.
    • Provide assistance with coverage, liability and damage determinations.
    • Review open and closed files to ensure adherence to claim handling guidelines and state's Fair Claims Practices.
    • Assist with other duties as assigned within the regions or elsewhere on request.
    • Assist in developing and presenting educational material to claim associates in classroom and remote settings.

    Requirements

    • 3-5 years of multi-line claims handling experience with increasing responsibilities.
    • Willingness to relocate after one or two years of training in the Home Office.
    • Possess a valid driver's license.

    Qualifications

    • Management or supervisory experience is favorable.
    • Bachelor's degree or equivalent experience.

    Skills

    • Good interpersonal skills and accurate mathematical skills.
    • Ability to effectively and tactfully deal with all types of people at all levels is essential.
    • Knowledge of Xactimate software is preferred but not required.
    • Ability to resolve complex issues.
    • Organize and interpret data.
    • Ability to handle multiple assignments.

    Pay

    Competitive base salary.

    Benefits

    • Friendly work environment.
    • Structured training program.
    • Employee mentoring.
    • Excellent compensation/benefits package.
    • Matched 401(k).
    • Fully-funded pension plan (once vested).
    • Bonus programs.
    • Generous paid time off including holidays, vacation days, personal time, and sick leave.

    Schedule

    After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.

    Check for any duplicated content: We have "excellent compensation/benefits package" in benefits; we also have base salary in Pay. That's fine. We removed EEO etc. Check for any boilerplate like "Equal Employment Opportunity" removed. Check for any mention of "merit-based work-from-home program based on job responsibilities." Not included; maybe we could add to Schedule? But schedule already mentions flexibility to work from home up to 3 days per week. The merit-based program is extra detail; could add to Schedule as well. Let's incorporate: "We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week." So schedule paragraph can include both sentences. Now ensure we didn't miss any substantive info: "Willingness to relocate after one or two years of training in the Home Office." included in Requirements. "Good interpersonal skills and accurate mathematical skills." included. "Ability to effectively and tactfully deal with all types of people at all levels is essential." included. "Travel, attend meetings, seminars and other training classes as required." included. "Review and monitor open claims files." included. "Provide assistance with coverage, liability and damage determinations." included. "Review open and closed files to ensure adherence to claim handling guidelines and state's Fair Claims Practices." included. "Assist with other duties as assigned within the regions or elsewhere on request." included. "Assist in developing and presenting educational material to claim associates in classroom and remote settings." included. "Desired Skills & Experience Bachelor's degree or equivalent experience" included in Qualifications. "Knowledge of Xactimate software is preferred but not required" included in Skills. "Ability to resolve complex issues" included. "Organize and interpret data" included. "Ability to handle multiple assignments" included. "Possess a valid driver's license" included in Requirements. Benefits: we captured

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