Senior Claims Administrator

Primary Job Responsibilities

• Aids adjusters in tracking the status of pending claims.
• Communicates with adjusters for updates and reports, and understands current status.
• Maintains documents in claims systems; closes files and prepares for storage.
• Composes and proofreads business memos, reports, and correspondence.
• Enters data in time and expense systems as needed.
• Maintains office files and accesses documents as necessary.
• Develops a basic understanding of property and construction fundamentals.
• Communicates with claimants, insureds, and experts as needed.
• Follows up on payment statuses and communicates with examiners.
• Prepares and distributes accurate reports and letters to insurance carriers.
• Assists with account management tasks, such as monitoring loss runs and following up on status inquiries.
• Prepares reimbursement reports and keeps records of claim amounts paid.
• Ensures confidentiality of proprietary and sensitive information.

Required Education & Experience

• Bachelor’s degree in a related field, or equivalent knowledge and critical thinking skills.
• 1-3 years of experience in an administrative role.
• At least two years of experience in commercial property adjusting or other insurance-related work.

Desired Knowledge, Skills & Abilities

• Basic understanding of insurance coverage and knowledge of commercial and residential construction industries.
• Ability to interpret policies and other technical information.
• Proficiency in a variety of office and industry software.
• Reporting and formatting skills.
• Detail-oriented, with the ability to research, analyze, and problem solve.
• Solid written and verbal communication skills.
• Effective time management and organization skills.
• College level mathematical and accounting skills preferred.
• Trustworthiness, integrity, and personal accountability.
• Commitment to confidentiality and ability to discreetly handle sensitive information.
• Commitment to professional and personal growth and development.

Working Conditions

• Primarily in an indoor office environment.
• Exposure to noise typical of an office or administrative setting.
• Occasional driving may be required.
• Visual acuity to prepare, read, and organize detailed hard copy and electronic documents.
• Ability to speak and hear the spoken word in normal face-to-face, web-based, and telephonic business communications.
• Willingness to accommodate occasional meetings and work activities that may be scheduled after normal business hours.