Senior Change Agent

Responsibilities

• Serve as a cultural catalyst who models positivity, collaboration, and forward-thinking behaviors across the value stream
• Coach leaders at all levels to build capability in problem solving, communication, emotional intelligence, and servant leadership
• Create a supportive environment where employees feel safe to share ideas, learn from mistakes, and challenge the status quo
• Mentor teams through change by helping them build confidence, resilience, and a growth mindset rooted in progress and possibility
• Support Lean Transformation and Daily Management with a People-First Lens
• Implement strategies that enable the value stream vision while reinforcing inclusive and collaborative behaviors
• Partner with teams to remove obstacles, simplify processes, and create space for learning and innovative thinking
• Use value stream mapping and other tools to help teams visualize opportunities and co-design solutions that move the organization forward
• Lead and facilitate Rapid Improvement Events
• Facilitate kaizen events in ways that energize teams, build confidence, and encourage open dialogue and shared learning
• Participate in gemba walks as a coach and partner, helping teams develop ownership of standard work, flow, and takt attainment
• Deliver Lean training that emphasizes teamwork, engagement, psychological safety, and cultural alignment
• Support teams after events to ensure improvements are implemented, celebrated, and sustained through strong habits and follow-through
• Execute Key Lean and Daily Management Activities
• Conduct value stream and workplace analyses while deeply involving employees in discovery, learning, and idea generation
• Create and refine standard work collaboratively, coaching leaders on how to support adoption through encouragement and constructive feedback
• Strengthen visual management and problem-solving routines that keep teams aligned, engaged, and focused on growth
• Lead issue-resolution activities using a people-first approach that prioritizes learning, teamwork, and forward progress
• Strengthen Lean Culture and Organizational Capability
• Identify skill and capability needs across the value stream and guide leaders on meaningful ways to develop their teams
• Support clear, positive communication of Lean and daily management initiatives that reinforce shared purpose and progress
• Inspire participation, pride, and ownership in Lean activities, helping employees see themselves as active leaders of positive change
• Coach both employees and leaders to reinforce OpEx behaviors that strengthen collaboration, trust, and cultural alignment
• Evaluate improvement areas while engaging teams in reflection, recognition, and celebration of progress
• Update Mission Control Center results in partnership with teams and communicate outcomes to leadership with clarity, positivity, and transparency

Qualifications

• Bachelor’s degree preferred (equivalent education/training/experience considered)
• Minimum 5+ years of experience in a Lean environment with proven ability to coach leaders, develop teams, and build capability
• Demonstrated success facilitating Kaizen events and driving measurable operational and cultural improvements
• Exceptional communication and influencing skills with the ability to connect across all levels of the organization
• Deep knowledge of gemba-based continuous improvement and people-centered Lean practices
• Familiarity with the Shingo Model preferred