Senior CDR Network Planning Performance Manager, AWS Infra Supply Chain

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain. As the CDR Network Plan Performance Manager, you will drive root cause analysis of build plan misses, identify systemic gaps in planning assumptions, and lead improvement initiatives that raise the bar on plan accuracy and execution reliability.

The build plan determines what and how many server racks we can build each week given material and capacity constraints across a 13-week rolling horizon. You will examine every input and assumption to ensure we measure what matters and improve where it counts. As the CDR planning function matures, the scope of this role will expand to include additional planning elements (e.g., Landing Plan).

The ideal candidate is a data-driven problem solver with deep supply chain or operational planning experience, a relentless curiosity for understanding "why," and the ability to translate analytical findings into actionable process improvements at scale.

Responsibilities

• Root Cause Analysis & Investigation: Conduct structured root cause analyses (RCAs) on build plan misses — investigating material availability, capacity constraints, vendor delivery, and other inputs that drive the 13-week build horizon. Investigate planning assumptions and inputs to determine where breakdowns occur, distinguishing between data quality issues, process gaps, constraint modeling errors, and execution failures. Document findings with clear causal chains and evidence to support corrective action recommendations.
• Performance Measurement & Metrics: Develop and maintain performance metrics that track build plan adherence (racks planned vs. racks built per week), assumption accuracy, and supply chain input reliability. Build dashboards and reporting mechanisms to provide visibility into performance trends, miss categories, and improvement trajectories. Analyze historical performance data to identify recurring patterns, seasonal effects, and systemic vulnerabilities.
• Improvement Initiatives: Own and drive improvement initiatives end-to-end — from problem identification through solution design, implementation, and impact measurement. Partner with Build Plan, Landing Plan, Supply Chain, and Engineering teams to implement process changes that address identified root causes. Develop business cases for improvement investments and track ROI of completed initiatives.
• Cross-Functional Collaboration & Influence: Work across organizational boundaries to gather data, validate hypotheses, and drive alignment on corrective actions. Present findings and recommendations to senior leadership, translating complex analyses into clear narratives. Participate in planning forums and reviews, representing the performance perspective and advocating for data-driven decision making.
• Process & Framework Development: Contribute to the development of performance management frameworks, RCA methodologies, and miss categorization taxonomies. Identify opportunities to automate performance tracking and anomaly detection across the build plan cycle. Document best practices and develop playbooks for recurring analysis patterns. Extend performance frameworks to cover new planning elements (e.g., Landing Plan) as they are introduced.

Requirements

• Bachelor's degree, or Master's degree in supply chain management, operations, engineering, analytics, or related field.
• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues.
• Experience with tools/systems to analyze data including Excel, Access, SQL, or other data management systems.
• Knowledge of supply chain planning concepts (demand planning, capacity planning, material planning, SIOP/IBP).
• 7+ years of supply chain, operations, program management, or technical project management experience.

Preferred Qualifications

• Experience with enterprise-scale infrastructure or development-based cloud programs/projects in a related industry.
• Experience with build plan / S&OP adherence measurement and variance analysis.
• Background in continuous improvement methodologies (Six Sigma, Lean, Kaizen).
• Experience working across multiple planning horizons (strategic, operational, tactical).

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.

Pay

USA, WA, Seattle - $148,700.00 - $201,200.00 USD annually.