Senior Category Manager Business Services

About the role

The Senior Category Manager, Business Services is a strategic leadership role responsible for defining and executing sourcing and procurement strategies across a broad portfolio of indirect spend categories supporting U.S. Operations and Corporate Business Functions. This role leads end-to-end category ownership with accountability for driving measurable value through cost optimization, risk mitigation, supplier performance, and governance.

Responsibilities

• Own and lead the end-to-end category strategy for Indirect Materials, aligning sourcing plans with U.S. business priorities and enterprise procurement objectives.
• Develop and execute multi-year category roadmaps informed by demand forecasts, market intelligence, risk assessments, and best-in-class procurement practices.
• Translate long-term business needs into actionable sourcing strategies, balancing cost, service, risk, and scalability.
• Identify and implement opportunities for supplier consolidation, process efficiencies, and commercial innovation.
• Build and maintain strategic partnerships with key suppliers across a diverse and complex supplier base.
• Establish and manage robust supplier governance models, performance scorecards, and KPI frameworks covering cost, quality, service, innovation, risk, and compliance.
• Lead supplier risk identification, mitigation, and contingency planning, including financial, operational, geopolitical, and supply continuity risks.
• Ensure supplier compliance with company policies, legal and regulatory requirements, and ethical and responsible sourcing standards.
• Act as a trusted procurement advisor to senior leaders across Operations and Corporate Functions.
• Partner closely with stakeholders to understand evolving needs and deliver tailored sourcing solutions that enable business outcomes.
• Influence and align stakeholders across a complex, matrixed organization, driving adoption of category strategies and procurement governance.
• Translate procurement strategy into clear, business-relevant decision-making frameworks.
• Lead, coach, and develop a team of 4–6 direct reports (Procurement Managers), fostering a high-performing, collaborative, and accountable culture.
• Set clear objectives, provide ongoing feedback, and support capability development across sourcing, negotiation, analytics, and stakeholder engagement.
• Build bench strength and succession plans while promoting continuous improvement and professional growth.
• Ensure adherence to procurement policies, financial controls, and internal governance processes across all categories.
• Design and strengthen category-level governance and supplier risk evaluation frameworks.
• Champion responsible, ethical, and sustainable sourcing practices across the indirect supplier base.
• Stay current on market trends, supply risks, and emerging procurement capabilities to continuously elevate category strategies.

Requirements

• Bachelor’s degree in Business, Supply Chain, Finance, or a related field (MBA or equivalent preferred).
• 8+ years of progressive experience in procurement or strategic sourcing, ideally across multiple indirect spend categories.
• Demonstrated success leading complex sourcing initiatives, high-impact negotiations, and enterprise-level supplier relationships.
• Proven people leadership experience with the ability to coach, develop, and lead high-performing teams.
• Strong commercial and financial acumen, including TCO modeling, savings validation, and value tracking.
• Exceptional stakeholder management and communication skills, with confidence engaging senior leaders.
• Experience operating in fast-paced, matrixed and/or large-scale organizations.
• Familiarity with procurement platforms such as SAP Ariba, Coupa, or Oracle preferred.

Qualifications

• Licenses and certifications are not required.

Skills

• Strategic thinking and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to influence and collaborate with cross-functional teams.
• Strong analytical and data-driven approach.
• Ability to manage multiple projects and priorities simultaneously.
• Knowledge of procurement best practices and industry trends.

Benefits

• Competitive base salary.
• Annual bonus (applicable based on level of position).
• Great medical, dental, and vision coverage.
• 401(k) with a generous company match.
• Incredible wellness benefits.
• Commuter benefits.
• Pet insurance.
• Generous PTO.
• Many other perks and benefits.

Pay

Competitive base salary, annual bonus (applicable based on level of position).

Schedule

Hybrid work schedule.