Senior Casualty Claims Resolution Specialist - Complex - Central Region

About the role

Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You. At Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. We are currently seeking a Senior Claims Resolution Specialist for our Complex Casualty Team in the Central Region.

Responsibilities

• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Responds to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in-house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

Requirements

External candidates with an active FL or TX All-Lines Adjuster License (CEs current) may qualify for a $2,500 sign-on bonus.

Qualifications

• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required.
• Demonstrated leadership ability and time management skills to delegate work appropriately and organize resources effectively.
• Demonstrates an expert level knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state’s tort laws as normally acquired through a bachelor’s degree or equivalent training plus 4 to 6 years directly related work experience (at least two of which should ordinarily be in a team leader capacity).
• Licensing required in some states.

Benefits

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Pay

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Schedule

This role is remote or hybrid depending on location, with only a modest two days a month expectation if you live near a hub.