Senior Casualty Claim Representative/Claims Specialist-Specialty Human Services

About the Role

Great American Insurance Group's Specialty Human Services Division (SHS) serves the Human and Social Services sector, protecting nonprofit and service organizations for over 40 years. As a Casualty Claim Professional, you will manage a large inventory of claims, working with agents to address coverage needs and loss exposures for over 16,000 organizations nationwide. This role offers the opportunity to work in a "small company" culture with "big company" expertise, fostering innovation and professional growth.

Responsibilities

• Manage a large inventory of claims to evaluate compensability and liability.
• Plan and conduct claim investigations to confirm coverage, determine liability, compensability, and damages.
• Determine and negotiate appropriate claim settlements and reserves within prescribed authority.
• Attend arbitrations, mediations, depositions, or trials as needed.
• Convey moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorize payments in accordance with assigned authority limit and ensure timely payments.
• Maintain accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Political Science, Pre-law, Paralegal, or a related field, or equivalent experience.
• Minimum of 3-6 years of experience in property and casualty claims handling.
• Completion of or progress toward a professional designation (e.g., Associate in Claims (AIC)) preferred.
• Strong analytical, negotiation, and problem-solving skills.
• Knowledge of insurance policies, coverage, and claims handling procedures.
• Familiarity with industry laws and regulations.
• Ability to organize and prioritize caseloads for timely resolution.
• Excellent interpersonal and communication skills, with the ability to build relationships and lead negotiations.
• Proven ability to handle confidential information with discretion.

Benefits

We offer competitive benefits packages for full-time and part-time employees:

• Medical, dental, and vision coverage.
• Wellness plans, parental leave, and adoption assistance.
• Tuition reimbursement.
• Paid Time Off and paid holidays (for full-time and eligible part-time employees).
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.

*Excludes seasonal employees and interns.

Pay

Salary range: $80,000.00 – $120,000.00. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.

Applicants must be authorized to work in the United States without the need for current or future sponsorship.