Senior Case Manager - Remote

Church World Service, Inc. (“CWS”) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster. Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the globe. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children, implementing hygiene initiatives in Cambodia or rebuilding projects in Central America, or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications—you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

About the role

The Senior Case Manager provides culturally humble and client-centered services to support 100% virtual case management for newcomers across diverse geographies in the U.S. The role accompanies newly arrived immigrants or recently granted asylees facing barriers to access the tools, information, and services they need to thrive in their communities. This position conducts outreach, virtual screening, assessment, case management, resource creation, and service coordination referrals through unique, individual case management plans, in line with program guidelines. The role also supports the timely administration of rental assistance in line with funder requirements. The position may coordinate with other ORR service providers, immigration legal service providers, and community-based organizations to ensure continuum of care and help program participants meet their needs and achieve self-sufficiency goals. Additionally, the role will conduct research and outreach to a wide array of community service providers to advocate for client access and promote local integration. This is a grant-funded position through the Preferred Communities Supplemental funding and is expected to last through September 2027.

Responsibilities

• Handle complex, difficult, or crisis case situations.
• Conduct comprehensive assessments for clients with varying needs.
• Develop support plans and coordinate services with in-house programs and outside agencies.
• Document all contacts and services in client case files and maintain case note logs, including clients’ public assistance usage.
• Complete all required reports.
• Advocate for clients to ensure they apply for all federal, state, local, or non-governmental programs for which they qualify.
• Provide support and crisis intervention when needed.
• Stay informed about client immigrant issues, changing federal policies, and available services.
• Establish and maintain strong relationships with community agencies, social services, and professional providers.
• Continuously monitor client progress and evaluate the effectiveness of support plans, recommending changes as needed.
• Perform all duties in a culturally and linguistically appropriate manner.
• Welcome and orient clients to the community through program provision.
• Secure appropriate and affordable housing for new clients; develop relationships with local landlords.
• Empower clients to formulate realistic yet ambitious employability plans and assist in their implementation.
• Advocate on behalf of clients and refugee-serving voluntary agencies.
• Offer interpretation, translation, and transportation services to clients as necessary (mileage reimbursed by CWS).
• Work with clients to remove barriers to employment and realize family self-sufficiency.
• Identify support services such as ESL, transportation, immigration services, and childcare.
• Counsel clients in job interview skills, workplace behavior, and proper hygiene.
• Communicate with volunteer coordinators to organize volunteer assistance for client support.
• Attend training and conferences as requested by a supervisor.
• Develop and deliver targeted training for case manager staff.
• Represent the program at meetings and speaking engagements relevant to the role.
• Work varied hours, including some nights and weekends.
• Undertake other duties as assigned.

Requirements

Must be 21 years of age.

Valid Driver’s License and proof of insurance.

Qualifications

• Education and Experience:
  • Bachelor’s Degree in a related field.
  • Minimum of 4 years' previous work experience in case management or human service delivery supporting U.S. refugee and/or immigration populations.
• Social Casework Principles:
  • Deep understanding of social casework principles and practices.
  • Experience with motivational interviewing, trauma-informed case management, and strengths-based approaches.
  • Commitment to anti-racism, equity, inclusion, and promoting client empowerment.
  • Awareness of power differentials, privilege, and intersectionality.
• Communication & Interpersonal Skills:
  • Excellent verbal and written communication skills, with the ability to build rapport and demonstrate empathy.
  • Ability to build rapport across language and cultural barriers (e.g., teaching practical skills like riding the bus or learning from newcomers).
• Problem-Solving & Critical Thinking:
  • Ability to analyze situations, identify problems, and develop effective solutions.
  • Systems thinking: understanding how individuals, families, communities, and policies interact.
  • Engagement in policy practice: knowledge of how policies impact access to resources and services.
• Assessment & Planning:
  • Proficiency in conducting assessments, developing service plans, and evaluating client progress.
  • Co-creation of self-sufficiency plans and scaffolded education/empowerment.
• Computer Literacy:
  • Ability to utilize computer applications for documentation, communication, and data management.
  • Experience using technology (WhatsApp, phone, Zoom, email) to build rapport and communicate with clients in diverse communities.
  • Proficiency with Microsoft Office and case management databases.
• Knowledge of Relevant Laws and Regulations:
  • Understanding of federal and state laws related to social services and immigration.
  • Knowledge of immigration legal policy and its interaction with long-term immigration relief.
  • Understanding of how policies impact different ORR-eligible communities.
• Language Skills:
  • Fluency in written and spoken English is required.
  • Ability to speak multiple languages is preferred, particularly key refugee languages.
• Time Management & Organizational Skills:
  • Ability to efficiently plan, manage tasks, and juggle multiple clients while meeting deadlines.
  • Accurate recording of client interactions, progress, and relevant information in case notes and databases.
• Teamwork & Collaboration:
  • Ability to work effectively with teams, other professionals, and support providers.
• Cultural Competence:
  • Ability to work effectively with individuals from diverse backgrounds and cultures.
  • Cultural humility: approaching clients with respect, self-awareness, and a willingness to learn.
• Knowledge of Support Resources:
  • Familiarity with local services, programs, and support systems to meet clients’ needs.

Benefits

• 403(b) Retirement Plan
• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (18 days; 24 days after 2 years)
• 14 Official Holidays
• 12 Sick Days (accrued monthly)
• Life Insurance and AD&D
• Long-Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts