Senior Call Center Specialist
Window World of LA / TX / FL · Baton Rouge, LA · 2 mo ago
On-siteCustomer ServiceFull-time
About the role
Join a dynamic team dedicated to providing exceptional customer service. We are seeking a Senior Call Center Specialist to join our team.
Responsibilities
- Handle high volume of inbound and outbound calls with professionalism and accuracy.
- Resolve customer inquiries and issues efficiently using CRM tools.
- Train and mentor new agents to improve overall call center performance.
- Contribute to improving customer satisfaction through proactive problem-solving.
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field.
- Minimum 3 years of experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficient in Microsoft Office Suite.
Qualifications
- Experience with CRM systems.
- Ability to work flexible hours including evenings and weekends.
- Passion for customer service and a positive attitude.
Skills
- Customer service skills.
- Technical proficiency with CRM software.
- Effective communication and interpersonal skills.
- Problem-solving and decision-making abilities.
Benefits
- Competitive salary package.
- Flexible working hours.
- Professional development opportunities.
- Health insurance coverage.
Pay
Salary range: $50,000 - $60,000 annually.
Schedule
Full-time position with flexible hours including evenings and weekends.
Application Instructions
To apply, please complete the application form and indicate your preferred method of communication.