DirectJobHub
Jobs · Business Development · California

Senior Business Value Specialist - Amazon Connect, Customer Experience

Amazon Web Services (AWS) · San Francisco, CA · 1 wk ago
Business DevelopmentFull-time

About the role

AWS and Amazon Connect are rapidly growing. We are seeking a Senior Business Development Manager to join the Cloud Economics Connect team. This role involves designing, building, and owning financial models and methodologies that power Amazon Connect's AI adoption motion.

Responsibilities

  • Design and build core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements.

  • Develop customer-specific value hypotheses by assessing baseline contact center operations, AI optimization potential, and projected business outcomes.

  • Build and continuously refine a suite of ROI tools, playbooks, and benchmarks to enable value conversations at scale.

  • Drive executive-level value presentations alongside AI Specialists, building alignment with customer CX and AI leadership on target-state economics, business objectives, and the financial bridge needed to close the gap between adoption and realized value.

  • Define the measurement framework for AI optimization impact, establishing the methodology for quantifying containment rates, handle time reduction, contact deflection, and cost-per-serviced-contact improvement across a diverse customer base.

  • Own the business development reporting framework, designing metrics, models, and tracking methodology that measure program financial outcomes and inform product roadmap prioritization, program scaling, and executive business reviews.

Qualifications

  • 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience

  • 5+ years of working with Data & AI related technologies

  • 5+ years of working with Business Application Technologies

  • 5+ years of working with Core Cloud Technology Services

  • 5+ years of working with Enterprise Application Modernization and Migration technologies

Preferred Qualifications

  • Experience interpreting data and making business recommendations

  • Experience identifying, negotiating, and executing complex legal agreements

  • Experience with Contact Center technology transformation initiatives and the impact AI drivers

  • Deep understanding of cloud technologies, including public and hybrid cloud platforms

  • Financial analysis spreadsheet skills and presentation (Powerpoint) creation/delivery skills

Similar jobs