Senior Business Systems Analyst / Product Owner – Billing System

About the role

We are seeking a Senior Business Systems Analyst / Product Owner to support our enterprise billing system within the IT department. This role will serve as a key liaison between business stakeholders, IT teams, and our external billing vendor.

Responsibilities

• Translate business objectives into actionable functional and technical requirements, coordinate solution delivery, and ensure system stability and compliance.
• Serve as the single point of contact for support needs and coordination between internal and vendor IT teams.
• Accountable to the Product Manager and communicating with business partners, stakeholders, and vendor teams.
• Partner with operational groups to gather and analyze business requirements related to billing, invoicing, and revenue operations.
• Ensure all requirements are technically feasible, clearly documented, and aligned with system capabilities.
• Engage with business and IT stakeholders to manage and prioritize billing system backlog and projects to align IT priorities with business objectives.
• Work closely with the external billing system vendor to review solution designs, assess impacts, and validate technical approaches.
• Ensure vendor solutions adhere to internal architectural and security standards.
• Coordinate testing efforts (functional, integration, and UAT) and ensure prompt resolution of issues.
• Manage projects and changes assigned throughout the SDLC; from inception to roll-out.
• Remove obstacles, Inform and enable project teams for successful implementation.
• Maintain system and process documentation, including requirements, test cases, and configuration details.
• Create tools in various platforms (SQL, Excel, SharePoint, etc.) to help manage the day-to-day responsibilities or create reports for various functional areas.

Requirements

• Undergraduate degree preferably of a technical or engineering orientation.
• Minimum 7 years of combined experience, at least 5 years as Business Systems Analyst, Product Owner, or a similar technical role.
• Strong skills and experience working with SQL, hands-on data analysis & manipulation, and relational databases.
• Experience with Commercial billing system (e.g., utilities, telecom, SaaS, finance, healthcare) is preferred.
• Knowledge of EDI transactions, system to system communication, and integration flows between CRM/other systems and billing platforms.
• Strong understanding of data flows, integrations, and system dependencies across billing, CRM, and financial applications.
• Excellent written and verbal communication skills along with experience writing business requirements, user stories and use cases, process flows, and functional specifications.
• Knowledge of Project Management principles and software development life cycle is a must.
• Stakeholder management – Engaging with business users, IT teams, and vendors to align expectations.
• Experience as part of an Agile Team (in a distributed setting in multiple geographic locations) with demonstrated understanding of the Agile mindset would be a desired skill.

Qualifications

• Strong leadership, analytical, and problem-solving skills.
• The ideal candidate must be an experienced individual who is able to work with minimal supervision, contribute to a positive work environment, and manage multiple assignments simultaneously.
• A solid understanding of billing processes and system integrations.

Skills

• Strong analytical skills.
• Initiative.
• Teamwork.

Benefits

• Compensation: $74,930 - $101,160 CAD Annual
• This role is also eligible for an annual incentive plan based on company & personal performance.

Pay

• $74,930 - $101,160 CAD Annual

Schedule

• Hybrid position – expected to be on-site once a week (subject to change on Management discretion).
• This position requires availability during CST working hours, and occasional work on Canadian holidays that do not overlap with US holidays.

Primary Location

• CA-ON-Mississauga

Other Locations

• US-TX-Houston