Senior Business Systems Analyst

Position Summary

The Business Systems Analyst plays a critical business and technical bridge role across multiple business functions and Information Technology to ensure our business solutions are implemented, administrated, and scaled efficiency to align with evolving business processes.

Primary Responsibilities

• Maintain a deep understanding of insurance industry business processes across Sales, Distribution, Agency Management, Policy and Claims lifecycle, and Compliance and researches existing or emerging requirements & related best practices to assist and develop recommendations for changes/enhancements within system
• Help lead the design, build, and administration of complex business processes within modern applications
• Evaluate current business processes to propose areas for future improvements ensuring modern solutions will meet business needs
• Acts as business SME and technical lead on developing industry standard integrations into agency management system
• Build and maintain business systems workflows, rules logic, and decision modeling across new applications
• Build and maintain operational/transactional reports, dashboards, and list views supporting Distribution, Service, Agency Services, and Operations.
• Sales and Service administration: cases, queues, assignment rules, email-to-case, escalation, and service console.
• Responsible for Agency Services, Producer on-boarding, financial services, and the platform solutions used to facilitate and manage them
• In partnership with business and technology teams focus on data management, quality, completeness, and governance
• Tier 1 and 2 user support, new-hire onboarding, end-user training, and platform documentation
• System administration and support of the Distribution, Program, and Regional territory and Agency management models and reporting
• Develops a strong understanding of current business processes and systems needs to recommend and guide the implementation of modern enterprise integrated systems
• Identifies emerging issues and trends to inform decision-making within the systems
• Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements used for testing
• Administer and maintain business systems and related modules, including configuration, user setup, role-based access, and ongoing system support
• Applies depth of domain & functional expertise across the technical portfolio to drive the expected business value
• Serves as the primary point of contact for business user administration, issue triage, troubleshooting, and resolution as it relates to the system
• Manage user accounts, password resets, access changes, terminations, and periodic access reviews across operational business systems
• Supports various project teams across the project lifecycle to ensure development is aligned with the business requirements
• Recommends and implements solutions based on analysis of issues and implications for the business
• Supports related business systems and interfaces, as needed, where they connect to business operations

Qualifications

• Bachelor’s degree in business administration, IT, or equivalent experience within P&C insurance or financial services industry
• At least 10+ years' experience in similar industry role interfacing between IT and Business, Distribution, and /Sales Operations with a systems and process focus
• Strong understanding of Sales, Distribution, Agency Management, Customer Support, Commissions, producer on-boarding system administration, user security, configuration, troubleshooting, and support
• In-depth understanding of business system analyst, project management, and system implementation methodologies, tools, and best practices
• Self-motivated and able to work independently with minimal direction in a fast-paced environment
• Excellent communication, interpersonal, and presentation skills; ability to work effectively with all levels of the organization
• Proven ability to appropriately handle sensitive data and maintain confidentiality

Benefits

• Competitive salary paired with a comprehensive benefits package
• Generous paid time off, plus 12 paid holidays annually
• Comprehensive health coverage, including medical, dental, and vision plans
• Additional protection through accident, critical illness, and hospital indemnity insurance
• Company-paid life insurance equal to 2× annual salary
• Company-paid short-term and long-term disability coverage
• 401(k) Savings and Profit-Sharing Plan through Old Republic
• Ongoing education, training, and professional development opportunities
• Support for industry certifications and insurance designations, including financial assistance
• Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
• Opportunities to give back through corporate philanthropy and community service initiatives
• Optional benefits including travel, commuter, and pet insurance
• Employee wellness support through a dedicated fitness program