Senior Business Support Specialist (Billing Quality Assurance)

About the role

OUC - The Reliable One is seeking a Senior Business Support Specialist (Billing Quality Assurance) to join the Customer Experience & Sales division. The role involves delivering high-quality data validation, operational insights, and reporting, managing billing and rate processes, and supporting various projects and initiatives.

Responsibilities

• Deliver high-quality data validation, operational insights, and reporting using SQL, Excel, Cognos, Power BI, and other enterprise systems
• Maintain and improve tools that keep billing and rate processes accurate, including dashboards, spreadsheets, and ad-hoc analysis used across the department
• Manage annual billing schedules and rate updates for OUC and key municipal partners, ensuring everything is implemented correctly and on time
• Support testing, quality checks, and process documentation for major system changes and cross-functional projects
• Monitor exceptions and revenue-loss scenarios, helping protect organizational accuracy and financial integrity
• Serve as an advisor and subject-matter partner to analysts, trainers, and leadership, translating complex operational data into clear guidance and decisions

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college
• Minimum of four (4) years of providing support to business operations, to include one or more of the following responsibilities: leading projects, programs, and/or teams, budget/accounting coordination, financial data research, developing operational reports, and/or analysis of business operations
• Utility experience, preferred; Additional experience in the functional area of assignment may be preferred

Qualifications

• Thorough knowledge of ERP software and specialty software programs used to assemble business operations data in the functional area of assignment (billing, budget, accounting, workforce management, etc.)
• Strong written, oral, and interpersonal communications skills
• Analyzing business operations and financial data, identifying problems/opportunities, interpreting policies, and proposing solutions
• Prioritize and coordinate multiple projects to meet deadlines
• Lead projects/processes and provide related guidance and training to other employees
• Understand and apply technical and regulatory knowledge in the functional area of assignment
• Develop a variety of reports, documents, manuals, and guides for the functional area of assignment
• Understand and apply governmental accounting practices in the maintenance of financial records
• Make arithmetic computations using whole numbers, fractions and decimals; compute rates, ratios and percentages
• Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.)

Skills

• Systems-savvy problem solving
• Data validation and reporting
• Project management
• Financial analysis
• Operational efficiency
• Customer service

Benefits

The pay range for this position is $38.077 to $47.596 per hour, commensurate with experience. OUC offers a competitive compensation and benefits package, including low-cost medical, dental, and vision benefits, retirement benefits, and paid time off.

Pay

$38.077 to $47.596 per hour, commensurate with experience.

Schedule

Hybrid work schedule.