Senior Business Support Coordinator

What You Will Do

• Support the Defense Health Agency (DHA) Revenue Cycle Modernization and Innovation (RCMI) team by providing operational coordination, communications support, stakeholder engagement, and administrative oversight across multiple initiatives.
• Work closely with leadership, project teams, and clients to facilitate communication, monitor ongoing activities, support decision-making, and help ensure program priorities remain on track.
• Coordinate day-to-day business support activities in a fast-paced environment where priorities may shift based on client needs, operational requirements, and organizational objectives.
• Assist with tracking action items, deliverables, and timelines to help keep programs and initiatives organized and moving forward.
• Prepare, organize, and maintain documents, reports, meeting materials, and other project-related information to support effective execution.
• Contribute to stakeholder communications and engagement efforts by helping coordinate meetings, follow-ups, and cross-functional collaboration.
• Provide general administrative and operational support to improve efficiency and help the team respond to evolving business needs.

What You Will Need

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor's degree.
• Three (3) years or more experience supporting program operations, project coordination, stakeholder engagement, communications, administration, or related functions.
• Ability to travel up to 25%.

What Would Be Nice To Have

• Experience supporting the Defense Health Agency (DHA), Military Health System (MHS), Department of Defense (DoD), or healthcare-related government programs.
• Demonstrated experience authoring SBARs or equivalent structured decision papers (staff summaries, point papers) for senior leadership decision-making — including the ability to take raw subject-matter-expert input and produce a concise one-page document suitable for senior leader signature.
• Experience utilizing ServiceNow for workflow management, ticket tracking, reporting, and dashboard development.
• Working knowledge of revenue cycle management, healthcare administration, patient administration, healthcare operations, or military health systems.
• Familiarity with MHS GENESIS.
• Experience supporting executive leadership and stakeholder engagement activities.
• Experience coordinating efforts across geographically dispersed organizations and teams.
• Knowledge of organizational governance, operational processes, and change management initiatives.
• CAPM, PMP, Lean Six Sigma, or related certification preferred.
• Strong proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams, and SharePoint.
• Experience coordinating meetings, tracking action items, managing multiple priorities, and supporting leadership and stakeholder engagements.
• Strong written, verbal, and interpersonal communication skills.
• Ability to translate complex information into concise, actionable, and audience-appropriate communications.
• Experience managing trackers, staffing information, training records, operational reporting, and administrative processes.
• Strong organizational skills, attention to detail, and ability to work independently.
• Ability to adapt to changing priorities and operate effectively in a dynamic environment.
• Demonstrated experience preparing executive briefings, PowerPoint presentations, status reports, dashboards, and leadership communications.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend