Senior Business Services Agent

Responsibilities

• Create, maintain, and improve customer relationships through daily interactions.
• Answer customer calls and emails, providing prompt issue resolution.
• Manage outbound calls to gather information and follow up on customer issues.
• Contribute to positive metrics such as first contact resolution, quality, customer satisfaction, schedule adherence, and productivity.
• Manage client dialog while documenting interaction details in Salesforce.
• Demonstrate strong multitasking abilities.

Requirements

• Minimum 1 year of customer service experience.
• Proficiency with Google Suite and Microsoft Office (Word and Excel).
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Strong organizational, problem-solving, and analytical skills.
• Excellent listening, verbal, and written communication skills.
• Strong interpersonal skills and a professional attitude.
• Regular attendance is an essential function of the job.

Skills

• Experience managing high-volume inbound and outbound calls.
• Quick learner who is tech-savvy and open to learning new business tools.
• Ability to embrace change.
• Skilled at assessing customer audience and adjusting communication style and tone accordingly.