Senior Business Relations Manager - Chicago, IL

About the Role

As the Senior Business Relations Manager, you will serve as the strategic lead for our most high-value client accounts and institutional partnerships. You will be responsible for building deep, trust-based relationships at the C-suite and executive levels, ensuring client retention, and unlocking new revenue streams through strategic upselling and cross-selling. This role requires a blend of high-level diplomacy, financial acumen, and a consultative approach to problem-solving.

Responsibilities

• Strategic Account Management: Serve as the primary, high-touch point of contact for a portfolio of enterprise clients, managing long-term satisfaction and relationship health.
• Executive Alliance Building: Cultivate and maintain deep relationships with key decision-makers, stakeholders, and C-level executives within partner organizations.
• Revenue Growth & Retention: Own the retention targets for your assigned portfolio. Proactively identify, negotiate, and close contract renewals, expansions, cross-sells, and upsells.
• Cross-Functional Collaboration: Partner with Product, Operations, Marketing, and Sales teams to ensure our deliverables perfectly align with the client's evolving strategic goals.
• Conflict Resolution & Escalation: Act as the ultimate escalation point for critical account issues, orchestrating swift, mutually beneficial solutions to maintain relationship integrity.
• Market & Competitor Intelligence: Stay ahead of industry trends and competitor landscapes to position our organization as an indispensable thought partner to our clients.

Basic Requirements

• High School diploma, Bachelor's degree in Business, Communications, Finance, Management, Marketing, or Sales.
• 7+ years of experience in Account Management, Business Development, Client Relations, Customer Success, or Executive Sales with experience managing high-level accounts.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Preferred Qualifications

• Excellent verbal and communications skills.
• Strong Client Relations skills.
• Strong Leadership skills.
• The ability to manage multiple accounts and build new relationships with clients simultaneously.
• The ability to present to C-level executives and upper management daily.
• The ability to forecast future accounts.
• The ability to travel up to 50% domestically.

Pay & Schedule

Target Base Salary Range: $140,000 - $150,000 USD. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Travel Requirements: 25-50%

Position Type: Experienced

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!