Senior Business Process Specialist

About the role

We are seeking a results-driven Senior Business Process & Operations Analyst to lead business process improvements, support technology initiatives, and drive operational excellence across the organization. This role serves as a critical liaison between business partners, operations teams, and technology organizations to identify opportunities, implement solutions, and improve workflow efficiency, service quality, and customer experience. The successful candidate will bring a strong combination of business analysis, process management, project delivery, testing, and stakeholder engagement skills. They will play a key role in assessing current-state operations, developing future-state solutions, and ensuring successful execution of strategic initiatives.

Responsibilities

• Analyze existing business processes, workflows, and operating procedures to identify opportunities for increased efficiency, quality improvement, and cost reduction.
• Perform root cause analysis to identify process bottlenecks, operational risks, redundancies, and control gaps.
• Develop and document current-state and future-state process flows, business requirements, and operational procedures.
• Recommend and implement process enhancements that improve performance, customer satisfaction, and operational effectiveness.
• Measure and monitor process performance using established metrics and reporting tools.
• Conduct business assessments and requirements gathering sessions with stakeholders across multiple business lines.
• Evaluate technology and operational solutions to address business challenges and support strategic objectives.
• Develop business cases, cost-benefit analyses, and recommendations for new systems, enhancements, and process improvements.
• Partner with business leaders and technology teams to define functional requirements and operational impacts.
• Support enterprise initiatives from project initiation through implementation and post-production stabilization.
• Coordinate activities across multiple stakeholder groups to ensure successful project execution.
• Assess operational readiness, implementation risks, and resource impacts associated with new initiatives.
• Lead or participate in project meetings, working sessions, testing events, and implementation planning activities.
• Track project milestones, action items, risks, and dependencies.
• Serve as a trusted advisor and liaison between business units, operations teams, and technology partners.
• Present findings, recommendations, and project updates to leaders and stakeholders.
• Create communications, training materials, and documentation to support process and system changes.
• Facilitate meetings, workshops, and working sessions to align stakeholders and drive decisions.
• Ensure compliance with established policies, procedures, regulatory requirements, and risk management standards.
• Support process controls, audit activities, and operational governance initiatives.
• Identify potential implementation risks and recommend mitigation strategies.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically six or more years of related experience

Preferred Skills/Experience

• 6+ years of experience in business analysis, operations management, process improvement, project management, or related disciplines.
• Experience analyzing and improving business processes and operational workflows.
• Experience supporting system implementations, technology initiatives, or large-scale operational projects.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Visio.
• Experience with business process modeling and workflow analysis.
• Knowledge of IT Service Management (ITSM) principles and processes.
• Experience with project management methodologies and software development lifecycle practices.
• Experience gathering and documenting business and functional requirements.
• Exposure to quality assurance, testing methodologies, and user acceptance testing.
• Knowledge of operational risk, controls, audit practices, and regulatory requirements.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, Agile, or Continuous Improvement.
• Experience working in financial services, banking, payments, treasury management, or operations environments.

Location expectations

This role requires working from a U.S. Bank location five (5) days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$86,360.00 - $101,600.00