Senior Business Process Engineer
About the role
The Senior Process Engineer leads process transformation initiatives that improve operational effectiveness across business and technology functions. This role partners with business leaders, technology teams, automation specialists, and technical advisors to analyze complex processes, identify improvement opportunities, and implement scalable solutions leveraging automation and AI capabilities. As a trusted advisor, the Senior Process Engineer drives process discovery, design, optimization, and governance efforts while developing enterprise process models, standards, and performance metrics. This role helps shape the organization's process engineering strategy, mentors team members, and champions continuous improvement, intelligent automation, and AI-enabled business transformation.
Location: Marlborough/Chelmsford, MA or Hillsborough, OR
Responsibilities
- Lead process discovery, analysis, and requirements definition efforts across complex business, technology, automation, and AI-enabled initiatives
- Design and maintain enterprise process architectures, current-state and future-state process models, value stream maps, and process documentation using industry standards such as BPMN
- Facilitate Value Stream Mapping sessions in support of the enterprise VSM program
- Serve as a trusted advisor to business leaders, technology teams, and technical stakeholders by recommending scalable process, automation, and AI-enabled solutions
- Support and contribute to FMEA (Failure Mode and Effects Analysis) sessions to identify and mitigate process risks
- Drive process optimization efforts by identifying inefficiencies, risks, control gaps, and opportunities to improve operational performance and customer experiences
- Lead the evaluation and integration of automation, workflow, and AI capabilities to streamline processes and enhance business outcomes
- Define business requirements, process logic, decision frameworks, data flows, system interactions, and control requirements to support solution design and implementation
- Establish and monitor process