Senior Business Insights Analyst

About the role

We're looking for a Senior Business Insights Analyst to help Philo make better, faster decisions through rigorous analysis, trusted metrics, and strong cross-functional partnership.

Responsibilities

• Own and evolve the core business scorecards, dashboards, and ad-hoc analyses leaders use to monitor subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization trends.
• Translate ambiguous questions from stakeholders into structured analytical plans, clear findings, and actionable recommendations that inform real decisions.
• Build deep expertise in Philo's billing and subscription ecosystem, including trials, conversion, renewals, churn, reactivation, plan migration, add-on attach, refunds, credits, failed payments, involuntary churn, and direct vs. partner billing flows.
• Identify the operational and product levers that improve subscriber health, reduce friction, and strengthen revenue retention across the lifecycle.
• Partner with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohort health, promotional effectiveness, winback programs, and LTV/CAC context.
• Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience.
• Partner with Content, Programming, and Marketing to understand which channels, titles, and viewing patterns drive acquisition, engagement, retention, upsell, and free-to-paid conversion opportunities.
• Support customer-facing and operational teams with insights into support contact drivers, account issues, billing friction, and subscriber pain points where analytical clarity can improve the customer experience.
• Build executive-ready materials that connect numbers to narrative, synthesize tradeoffs, and help technical and non-technical stakeholders make decisions with confidence.
• Improve the quality and trustworthiness of business data by partnering with analytics engineering and data engineering on instrumentation, metric governance, source-of-truth logic, and data quality issues.
• Help raise the analytical bar across the organization through clear documentation, thoughtful prioritization, and a pragmatic balance of speed and rigor.

Qualifications

• 4+ years of experience in business insights, analytics, strategy analytics, finance analytics, business intelligence, or a closely related function.
• Advanced SQL skills and experience working with large-scale behavioral, subscription, billing, financial, or operational data sets.
• Strong experience building data visualizations, dashboards, and self-serve reporting environments in BI tools such as Mode, Omni, Tableau, Looker, etc.
• A proven track record of translating vague business questions into clear analyses, sharp recommendations, and polished decision-ready narratives and presentations.
• Excellent spreadsheet skills in Excel or Google Sheets.
• Strong analytical fundamentals across cohort analysis, funnel analysis, segmentation, retention and churn analysis, trend analysis, KPI design, forecasting support, anomaly detection, and practical experimentation or quasi-experimental measurement.
• Excellent written and verbal communication skills, including experience presenting to senior stakeholders with different levels of technical fluency.
• Strong stakeholder partnership skills and the ability to influence across Product, Finance, Marketing, Content, Operations, and technical teams.
• A strong sense of ownership and prioritization: you can manage competing requests, separate urgent from important, and independently drive work forward.