Senior Business Development Manager, Business Development, AWS Enterprise Support

We need to output HTML fragment with sections for headings where there is real content. Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only if posting has real specific content. We have description: many paragraphs about role, responsibilities, etc. We need to extract sections. We have "Description" at start: that's basically overview. Could map to "About the role". Then "Key job responsibilities" -> Responsibilities. Then "About The Team" maybe not a standard heading; but we could treat as "About the Team" not in list; but we only allowed headings from list. Could we include "About the Team" as a section? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but we should use those headings when appropriate. Probably we should stick to those headings. So we need to map content to those. We have "Basic Qualifications" and "Preferred Qualifications". Those map to Requirements and Qualifications? Usually Requirements = basic qualifications, Qualifications = preferred. We'll treat Basic Qualifications as Requirements, Preferred Qualifications as Qualifications. We have "Skills" maybe not explicit; but we could infer from responsibilities? Might not have explicit skills list. Could omit Skills section if no specific list. We have Pay: there is salary ranges listed for various locations. That is Pay info. So we should include Pay section with those ranges. We have Benefits: description mentions benefits: health insurance, 401(k) matching, paid time off, parental leave, etc. So we can include Benefits section. Schedule: not mentioned; maybe flexible work hours mentioned under Work/Life Balance. Could infer schedule flexible. But we should not create Schedule unless posting actually states them. It mentions flexible work hours and arrangements. That is schedule info. So we can include Schedule. We need to preserve all substantive information; do not invent or summarize away detail. Must not include boilerplate like EEO, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

About the role

... overview from Description paragraph(s) ...

Responsibilities

• ... each responsibility from "Key job responsibilities" bullet list (they are sentences separated by spaces). We'll need to split into list items.

  Requirements

  • ... each basic qualification line.

    Qualifications

    • ... each preferred qualification line.

      Benefits

      • ... benefits listed.

        Pay

        ... salary ranges per location.

        Schedule

        ... flexible work hours and arrangements. We must not include headings with filler. Ensure we don't include empty sections. Let's extract content. Description paragraphs: "As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses. AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries. Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses and Internet companies. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS. As Premium Support BDM, you will be part of the Enterprise Support organization. You will support the Premium Support strategy and own driving the go-to-market (GTM) efforts for Support, with the objective to increase adoption for paid support offerings amongst AWS customers while maintaining target margin performance, and using Support to accelerate AWS platform adoption for the customers. You will engage our customers to understand why they need Premium Support solutions (or why not; e.g. Enterprise Support or Enterprise On-Ramp), what are the pain points and obstacles in their current support offering. You will identify areas for sharpening our Support proposition (e.g. a differentiated offering, value and return on investment vs price) and design and execute controlled experiments driving commercial innovation. You will quantify the impact of Support in driving AWS platform adoption, estimate the ROI, and design and execute initiatives to help accelerate our customer cloud adoption journey. You will enable the sales team to drive the day-to-day interactions with prospects, selling the Support value proposition, in order to build long-term business opportunity. You will engage partners to develop and pilot new Support offerings via the partner ecosystem. The ideal candidate will possess a keen business sense and exceptional analytical skills, is able to articulate and communicate a clear value proposition across customers, partners, and within the AWS organization, and is comfortable working across internal functions and geographies. The candidate will be naturally curious, going beyond the obvious to discover unexpected insights and translate those into tangible business value." That's the description. Now "Key job responsibilities" list: "Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adoption of Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, Migration Services, plus other new products launched throughout the year) Analyze drivers of Enterprise Support Services adoption and identify levers for improvement Identify, design and execute controlled experiments in driving Enterprise Support Services adoption Review and analyze Enterprise Support Services pricing and costing, ensuring savings are passed on to our customers Quantify impact of Enterprise Support Services adoption on AWS Platform adoption, estimate the ROI of Support investments in accelerating AWS platform adoption Develop and refine sales collateral, reference cases and value proofs for customers and partners Drive commercial innovation in Support, e.g. differentiated support offerings per customer segment. In conjunction with Field Enablement, create Support related training programs and material for the field team so that they can properly articulate the Support value proposition Work with stakeholders across Commercial/Public Sales, Premium Support, and Enterprise Prepare and present business reviews to the senior Sales and BD management team Drive Enterprise Support Services deals end to end with Sales" We need each as

      • . Now "About The Team" section includes diverse experiences, why AWS, work/life balance, inclusive team culture, mentorship and career growth. This could be considered part of "About the role" or maybe we could add to About the role. Since we already have About the role covering description, we could incorporate these points into About the role paragraph or maybe separate but we don't have a heading for About the Team. We could incorporate into About the role as additional paragraphs. But we must preserve all substantive information; we can add more

        under About the role. Thus About the role will contain the initial description plus the About The Team bullet points (converted to paragraphs). We'll keep them as separate

        elements. Now Basic Qualifications list: "5+ years of developing, negotiating and executing business agreements experience 5+ years of professional or military experience 5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience 5+ years of in program management, workforce strategy development, or metrics-driven decision making experience Bachelor's degree Experience developing strategies that influence leadership decisions at the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules Experience selling enterprise software or cloud-based applications Experience explaining complex technical concepts to various business and technical audiences Experience presenting to both technical and non-technical executive audiences Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology" We'll make each as

      • . Preferred Qualifications list: "Master's degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate Experience interpreting data and making business recommendations Experience identifying, negotiating, and executing complex legal agreements Experience designing, implementing, and scaling workforce development programs across large-scale operations, including forecasting workforce needs and leveraging analytics to drive program decisions Experience interpreting data and making business recommendations across leadership and cross-functional teams Experience using analytical tools for workforce metrics and reporting" Make each
      • . Benefits: from text: "Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits." We'll list each benefit as
      • . Pay: salary ranges per location: "USA, CA, San Diego - 147,900.00 - 200,100.00 USD annually USA, GA, Atlanta - 147,900.00 - 200,100.00 USD annually USA, NY, New York - 162,700.00 - 220,200.00 USD annually USA, OR, Portland - 147,900.00 - 200,100.00 USD annually USA, TX, Dallas - 147,900.00 - 200,100.00 USD annually USA, VA, Herndon - 147,900.00 - 200,100.00 USD annually USA, WA, Bellevue - 147,900.00 - 200,100.00 USD annually" We'll put as

        maybe each line separated by
        or separate

        . We'll use

        for each line. Schedule: from Work/Life Balance: "We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture." We'll put as

        . Now we must exclude boilerplate: EEO, Los Angeles County applicants, Criminal history, etc. Also remove "Company - Amazon Web Services, Inc. Job ID: