Senior Business Architect

About the role

Location: New York City, NY (Onsite 4 Days per Week). Employment Type: 12-Month Contract (Potential for Full-Time Conversion).

Position Overview: We are seeking a highly experienced Senior Business Architect to support a strategic transformation program within the Treasury Services organization. This role will focus on driving business process modernization, operating model redesign, workflow optimization, and technology-enabled transformation initiatives across Global Payments & Trade. The ideal candidate combines deep business transformation expertise with strong knowledge of sales processes, workflow design, KYC operations, and treasury or payments products. This is a hands-on role requiring an individual who can engage senior stakeholders, define future-state operating models, document requirements for technology teams, and help drive successful delivery of key transformation initiatives. This position is not a traditional Business Analyst or Product Owner role. We are seeking a transformation professional who can independently lead workstreams, influence stakeholders, and execute within a complex global organization.

Responsibilities

• Transformation & Program Delivery: Support the delivery of strategic transformation initiatives across Global Payments & Trade, from demand intake through benefits realization; drive business process and operating model transformation initiatives that improve efficiency, effectiveness, and user experience; develop and maintain transformation roadmaps aligned with business objectives, strategic priorities, and organizational goals; collaborate with enterprise transformation teams to ensure alignment with Treasury Services strategy and target outcomes; assist in delivering business cases, OKRs, and measurable value realization across strategic programs.
• Business Process Design & Analysis: Gather information from multiple stakeholders and data sources to document current-state processes and define future-state operating models; create process maps, workflow designs, and organizational models that support business transformation initiatives; identify operational inefficiencies, process gaps, risks, and improvement opportunities; develop requirements and business specifications for technology teams supporting workflow and platform enhancements; partner with architecture and technology teams to define scalable business solutions and workflow improvements.
• Stakeholder Management: Partner with senior business leaders, sales teams, operations, technology, risk, compliance, and control partners; effectively challenge assumptions and influence decision-making through data-driven recommendations; facilitate workshops, requirement gathering sessions, and process design discussions with global stakeholders; build credibility with executive and senior-level stakeholders across Treasury Services.
• Testing & Implementation: Support functional testing, user acceptance testing (UAT), and validation of new capabilities; assist with rollout planning, change management activities, and user adoption efforts; support global deployment of new functionality, processes, and operating models; ensure solutions are delivered on time, within scope, and aligned with business objectives.
• Risk & Controls: Partner with CAO, Risk, Compliance, and Control teams to strengthen governance frameworks and operational controls; support process enhancements that improve compliance, operational risk management, and regulatory readiness; ensure transformation initiatives incorporate appropriate controls and monitoring mechanisms.

Requirements

• Bachelor's degree in Business, Finance, Economics, Computer Science, or a related field.
• 10+ years of experience in business transformation, process redesign, operating model development, strategic initiatives, or change management.
• Experience within Payments, Treasury Services, Transaction Banking, Commercial Banking, FinTech, or related financial services environments.
• Strong understanding of sales processes, workflow design, and client onboarding/KYC processes.
• Demonstrated experience creating current-state and future-state process maps and operating models.
• Experience gathering and documenting business requirements for workflow automation, platform enhancements, or technology implementations.
• Ability to identify root causes, operational challenges, and strategic improvement opportunities.
• Strong analytical, problem-solving, and communication skills.
• Experience working within Agile delivery environments alongside technology and design teams.
• Proven ability to influence stakeholders and operate effectively across global, cross-functional teams.
• Hands-on approach with a strong execution mindset and ability to independently drive deliverables.

Qualifications

• MBA or other advanced degree.
• Experience supporting Treasury Management, Global Payments, Cash Management, Trade Services, or Transaction Banking businesses.
• Familiarity with treasury products, payment solutions, and client lifecycle management.
• Knowledge of KYC, regulatory requirements, and operational control frameworks.
• Exposure to workflow platforms, business architecture, process automation, and enterprise transformation programs.
• Experience leading or contributing to large-scale business transformation initiatives involving people, process, technology, and organizational change.