Senior Business Analyst, Product Strategy

About the role

At Capital One, we are relentless innovators with a proven track record of transforming customers’ experiences and the financial services industry. We’re delivering best‑in‑class innovation so that our more than 100 million customers can manage their finances with ease. We consider ourselves the bank a technology company would build – empowered to use artificial intelligence (from machine learning to generative AI) to transform everyday banking into real‑time, intelligent products that help customers improve their financial well‑being. We’re all‑in on the cloud and are a leader in the adoption of open source. We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. We’re going boldly where no bank has gone before. And, as a founder‑led company, we are centered in our mission to help customers succeed.

Responsibilities

• Partner with CDX leaders to answer thorny strategic questions, using a consulting‑style model
• Lead workstreams on priority strategic initiatives for CDX, such as AI transformation
• Support the organization’s intelligence unit, providing analytics, landscape assessments, thematic deep dives, and more to help the organization see around corners and anticipate headwinds and tailwinds
• Set the vision for long‑term product innovation, including partnering with engineering to deliver product prototypes
• Obsess about internal and external customer satisfaction by establishing trusted, close touch relationships with key stakeholders throughout the company
• Contribute to CDX organization’s strategic capabilities (e.g., by developing trainings)
• Role model AI adoption by inventing and spreading solutions that improve work efficiency, quality, and fun

Skills

• Exceptional strategy and strategic problem‑solving skills, with a record of answering hard questions in ambiguous areas
• Very strong analytical skills, including quantitative analysis
• Strong customer or product orientation – thinks in terms of customers’ needs
• Innovation mindset, characterized by a future orientation, the ability to set a vision, and a willingness to push boundaries
• Strong relationship‑building skills that result in trusted partnerships across organizations
• Ability to establish credibility and build relations with colleagues from different disciplines (e.g., data scientists, P&L owners, designers, engineers)
• Intellectual curiosity: an interest in understanding and experimenting with new leading‑edge technologies, organizational models, and ways of thinking
• Demonstrated ability to employ judgment and experience to make rapid and complex decisions
• Highly effective communication skills (both written and verbal)

Requirements

• At least 2 years of professional experience performing analysis
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a