Senior Business Analyst, Product Strategy

About the Role

We’re seeking a Senior Associate, Product Strategy, to support strategic priorities for the Consumer and Developer Experience (CDX) leadership team. CDX is an exciting space with diverse product responsibilities spanning customer digital engagement, including the Capital One app; Capital One’s marketing platform, analytics, and personalization engine; the product suite used to manage all Capital One suppliers and vendors; products associated with the company’s risk management responsibilities; and more.

The Senior Associate will join a horizontal product and strategy team that supports priorities across CDX. The team serves as an internal engine for both vision and strategic alignment, operating at the intersection of strategic advisory and product creation. We use the rigor of top-tier consulting to solve the organization’s hardest strategic questions, drive the annual planning process, and align long-term priorities. Simultaneously, we act as an innovation lab, developing prototypes and partnering with product and engineering teams to translate conceptual visions into tangible, scaled digital experiences.

We are looking for someone who thrives in this duality—equally energized by big-picture questions, thorny strategic problems, and hands-on building.

Responsibilities

• Partner with CDX leaders to answer thorny strategic questions, using a consulting-style model
• Lead workstreams on priority strategic initiatives for CDX, such as AI transformation
• Support the organization’s intelligence unit by providing analytics, landscape assessments, thematic deep dives, and more to help anticipate headwinds and tailwinds
• Set the vision for long-term product innovation, including partnering with engineering to deliver product prototypes
• Obsess about internal and external customer satisfaction by establishing trusted relationships with key stakeholders
• Contribute to CDX organization’s strategic capabilities (e.g., by developing trainings)
• Role model AI adoption by inventing and spreading solutions that improve work efficiency, quality, and fun

Qualifications

Basic Qualifications:

• At least 2 years of professional experience performing analysis
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field)
  • A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering
• 1+ years of experience in statistical model building
• 1+ years of experience in market research
• 1+ years of experience in SQL querying
• 2+ years of experience in business analysis
• 1+ years of experience in consulting

Skills

• Exceptional strategy and strategic problem-solving skills, with a record of answering hard questions in ambiguous areas
• Very strong analytical skills, including quantitative analysis
• A strong customer or product orientation—thinks in terms of customers’ needs
• An innovation mindset, characterized by a future orientation, the ability to set a vision, and a willingness to push boundaries
• Strong relationship-building skills that result in trusted partnerships across organizations
• Ability to establish credibility and build relationships with colleagues from different disciplines (e.g., data scientists, P&L owners, designers, engineers)
• Intellectual curiosity: an interest in understanding and experimenting with new leading-edge technologies, organizational models, and ways of thinking
• Demonstrated ability to employ judgment and experience to make rapid and complex decisions
• Highly effective communication skills (both written and verbal)

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• Chicago, IL: $101,100 - $115,400
• McLean, VA: $111,200 - $126,900
• New York, NY: $121,300 - $138,400
• Richmond, VA: $101,100 - $115,400
• Riverwoods, IL: $101,100 - $115,400
• San Francisco, CA: $121,300 - $138,400

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.