Senior Business Analyst, In-person Experience Strategy

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line in a collaborative environment that values your insight, encourages new responsibility, promotes continuous learning, and rewards innovation.

About the role

The Retail Bank is hiring a Manager within the Experience Strategy team. In this role, you will be part of a team responsible for defining intent for and measuring success of in-store experience across Cafés and branches.

Responsibilities

• Identify business challenges and opportunities for improvement, using analysis to make strategic or tactical recommendations.
• Perform modeling and analytics to assist new product and pricing strategies for various lending products.
• Support direct-to-consumer marketing efforts for select products and strategic intent for products distributed through the retail channel.
• Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
• Use problem frameworks, develop hypotheses, test and analyze, develop solutions, scope operational feasibility, lead implementation efforts, and create monitoring plans.
• Work closely with colleagues across Capital One, including IT, Sales, Operations, Finance, and others to drive improvement in quality, volume, service, and profitability.

Qualifications

• A proven track record of decision-making and problem-solving based on analytics, complemented by strong quantitative skills.
• Strong business judgment, leadership, and integrity with a tenacious, aggressive, yet responsible approach to business.
• Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills.
• Clear results orientation with an intense focus on achieving both short and long-term goals, and the ability to execute in an uncertain and fluid environment.
• Successful track record of thriving in a fast-paced, entrepreneurial, and dynamic environment. Previous consulting experience is a plus.

Requirements

• At least 2 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining one of the following (with an expectation that the required degree will be obtained on or before the scheduled start date):
  • A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field).
  • A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field) or an MBA with a quantitative concentration.

Preferred Qualifications

• Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 1+ years of experience in statistical model building.
• 1+ years of experience in market research.
• 1+ years of experience in SQL querying.
• 2+ years of experience in business analysis.
• 1+ years of experience in consulting.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• Richmond, VA: $101,100 - $115,400 for Sr. Business Analyst
• McLean, VA: $111,200 - $126,900 for Sr. Business Analyst

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.