Senior Business Analyst, AI & Automation

General Purpose

The Business Analyst of AI & Automation is a key member of the technology and digital transformation team, serving as a strategic partner to business stakeholders, identifying, defining, and prioritizing opportunities for automation, AI-driven decisioning, and intelligent workflows across the enterprise.

Essential Duties and Responsibilities

• Serve as a trusted partner to business leaders to identify, recommend, evaluate, and prioritize automation and AI opportunities aligned with strategic objectives, operational efficiency, customer experience, and revenue growth.

• Conduct discovery workshops to understand current-state processes, pain points, decision drivers, and success metrics, and convert those understandings into actionable solutions.

• Elicit, analyze, and document business, functional, non-functional, and data requirements for automation and AI initiatives.

• Translate business needs into clear solution specifications for:

  • Process automation (RPA, workflow, orchestration)
  • AI-assisted workflows and decision support
  • Predictive, generative, or rules-based capabilities
  • Data ingestion, enrichment, and outputs

• Develop epics, features, user stories, and acceptance criteria using agile methodologies.

• Provide strategic input to architects, engineers, data scientists, and vendors to ensure solutions meet business intent without unnecessary complexity.

• Assess and redesign business processes to ensure they are automation-ready before technology implementation.

• Identify change management needs, risks, and dependencies to minimize disruption to business operations.

• Support stakeholders in understanding how AI and automation will change roles, workflows, and decision-making.

• Oversee and provide guidance across multiple concurrent initiatives using agile, hybrid, or iterative delivery models.

• Direct and assess solution configuration, validation, and testing in collaboration with delivery teams.

• Lead User Acceptance Testing (UAT), ensuring outcomes align with documented business objectives.

• Assist with go-live readiness, training materials, and adoption plans.

• Collaborate with security, legal, compliance, and data teams to ensure AI and automation solutions comply with internal policies and external regulations.

• Ensure responsible AI practices, including transparency, bias awareness, and explainability where applicable.

• Define, establish, and track KPIs to measure automation and AI value realization post-implementation.

• Continuously identify opportunities to optimize or expand deployed solutions.

Required Qualifications

• BA/BS in Information Systems, Computer Science, Business, Engineering, or equivalent experience.

• Proven experience as a Business Analyst supporting automation, AI, data-driven, or complex enterprise technology initiatives.

• Strong understanding of business processes, operating models, and how technology enables measurable outcomes.

• Demonstrated ability to balance strategic thinking with practical, execution-focused delivery.

• Comfortable working in environments with evolving requirements and emerging technologies.

• Exceptional written and verbal communication skills across technical and non-technical audiences.

• Ability to advise and translate complex automation or AI concepts into actionable business recommendations at an executive level.

• Skilled at facilitating alignment among diverse stakeholders with competing priorities.

• Strong collaboration skills with product managers, architects, engineers, data teams, and external partners.

• Ability to decompose complex topics into consumable components that drive clarity and momentum.

Other Qualifications

• Experience with one or more of the following is strongly preferred:

  • Process automation or workflow platforms
  • AI/ML or analytics initiatives
  • Data modeling or data governance concepts
  • Agile product delivery environments

• Familiarity with responsible AI principles and enterprise governance models is a plus.

• Demonstrated ability to exercise sound judgment, balance competing priorities, and guide strategic solutions in complex, ambiguous situations.