Senior Business Account Executive, SMB Direct Sales (Outside Sales)

About the Role

Sell Comcast Internet, Data, Video, and Voice services to small and mid-size businesses, focusing mainly on advanced communications solutions including PRI, Hosted PBX, and multi-location opportunities. As part of the sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with the goal of exceeding departmental financial and unit targets. Stay abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.

Responsibilities

• Territory development, including local business partnerships, organizational affiliations, and local enhancement of Comcast positioning and brand.
• Maintain quality sales records and prepare sales and activity reports as required.
• Support customer satisfaction and a positive impression of the Comcast Experience.
• New acquisition sales of Comcast Commercial Internet, Video, and Voice services to small and mid-size businesses.
• Generate new leads through prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
• Focus on advanced communications solutions including PRI, Hosted PBX, and multi-location opportunities.
• Identify improvement areas through a consultative process to enhance prospects' ability to communicate more effectively internally and externally.
• Effectively manage a territory with a high-activity and comprehensive business plan.
• Team with technical, customer service, and related support staffs to ensure end-to-end customer sales and satisfaction, driving new revenue growth.
• Maintain a pipeline of qualified prospects to meet or exceed monthly quota performance.
• Remain knowledgeable of Comcast products and services to facilitate sales efforts.
• Achieve and exceed assigned sales and business quality objectives.
• Adhere to all company standards and maintain professionalism.
• Punctual, regular, and consistent attendance.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand and apply Comcast’s Operating Principles as guidelines for how you do your job.
• Own the customer experience by putting customers first and providing seamless digital options at every touchpoint.
• Be enthusiastic learners, users, and advocates of Comcast’s game-changing technology and services.
• Collaborate and be open to new ideas to achieve big results as a team.
• Actively participate in the Net Promoter System by joining huddles, making callbacks, and elevating opportunities to improve customer experience.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, customers, investors, and communities.

Requirements

• Bachelor’s Degree or equivalent combination of coursework and relevant professional experience (5-7 years).

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Adaptability
• Communication
• Critical Thinking and Problem Solving
• Resilience
• Professional Integrity

Pay

Base Pay: $60,000.00

Total Target Compensation (Base Pay plus Targeted Commission): $110,000.00. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Benefits

Comcast provides best-in-class benefits to eligible employees, designed to support you physically, financially, and emotionally. Benefits include:

• An array of health, financial, and emotional support options personalized to meet your needs.
• Expert guidance and always-on tools to help you care for yourself and those who matter most.

Most sales positions are eligible for a Commission, while most non-sales positions are eligible for a Bonus.