Senior Branch Specialist - Bi-lingual English/Spanish required

Join a Great Place To Work certified company! Consumers Credit Union is recruiting for a Senior Branch Specialist (Personal Banker) at our North Waukegan branch.

About the role

As a Senior Branch Specialist, you’ll develop relationships with our members, become their financial expert, open specialized accounts, and educate them about products and services that will make a positive impact in their lives. This position combines Personal Banker duties with some Teller responsibilities, offering a variety of work throughout the day. It involves sales goals and is ideal for those who enjoy exceeding targets and earning extra incentives.

Responsibilities

• Identify financial products and services that will benefit our members and guide them toward those that are in their best interest, including overcoming objections with service-minded sales.
• Process a wide array of requests for specialized and/or complex accounts and consumer loan applications for members.
• Act as a team player by backing up Branch Specialists: greet members, direct them to the appropriate person, and answer calls from members needing assistance.
• Ensure adherence to all policies, procedures, compliance, audits, quality control, and balancing standards.

Requirements

• High School diploma or equivalent.
• 2 years of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, or Personal Banker experience is preferred.
• Bilingual in Spanish is required.
• Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations.
• Computer proficiency in data processing platforms, email, internet/intranet, instant messaging, and Microsoft Office.
• Excellent interpersonal and communication skills.
• Ability to multitask, work at a fast pace, and stay organized.
• Propensity to be helpful, positive, act with integrity, and embrace inclusion and diversity.

Schedule

Availability to work 40+ hours per week, scheduled between the following hours:

• Monday - Thursday: 8:30 AM - 5:30 PM
• Friday: 8:30 AM - 6:30 PM
• Regular Saturdays: 8:30 AM - 1:30 PM

Pay

The salary range for this role is $18.34 - $27.51 per hour. This role is eligible for sales incentives. A specific salary offer considers factors including skill sets, experience, training, licensure, certifications, and other business and organizational needs.

Benefits

• Eligible to participate in medical (High Deductible, HMO, and PPO), dental, vision, spending accounts, short-term disability, long-term disability, and life insurance plans effective on the date of hire.
• Eligible to participate in the 401(k) savings plan at any time.
• Automatic enrollment in the pension plan following six months of employment, 1,000 hours of service, and reaching age 20.

For more information about benefit offerings, visit our careers page.

About Consumers Credit Union

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.6 billion in assets and serves more than 280,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner.

To learn more, visit myconsumers.org.