Senior Branch Leader

Lead a $10M+ market as an employee-owner — help build RYAN's next chapter of growth. Ryan Lawn & Tree is a 100% employee-owned (ESOP), $100M+ lawn and landscape company serving customers across Kansas, Missouri, Oklahoma, and Nebraska, with expansion into new markets.

About the role

As Senior Market Leader, you will have full accountability for the P&L, growth, retention, talent, safety, and operational excellence of a large, complex RYAN home services market. You will set market strategy, lead through multiple layers of management, and build the leadership bench that fuels RYAN's long-range growth objectives and mission.

Responsibilities

• Own full financial performance of a $10M+ market, including budgeting, forecasting, and in-year management of revenue, margin, and operating expenses.
• Set the strategic roadmap for the market (growth priorities, capital needs, service mix, labor strategy, leadership capacity) aligned with company goals.
• Lead through multiple layers of management (Department Managers, Sr. Department Managers, and other leaders), ensuring capability, clarity, and accountability.
• Build leadership bench strength through development plans, succession planning, and disciplined performance management.
• Deliver regular Ryan Performance Connections and annual performance reviews for all direct reports and ensure completion of compensation processes.
• Oversee customer experience and retention across a complex customer base, maintaining visibility into key accounts and significant service issues.
• Partner with HR on workforce planning, structure, leadership hiring, retention, and change management.
• Partner with commercial and marketing leaders on market positioning, account growth strategies, segment focus, and local expansion.
• Own market-level safety and compliance performance, using data to identify trends and drive continuous improvement.
• Contribute as a senior operator across markets by sharing best practices, mentoring leaders, and influencing broader operational initiatives.
• Maintain an active, visible presence in the field to validate standards, support leaders, and stay connected to execution without acting as a frontline crew member.

Scope of Role

• Leads a market with revenue greater than $10M.
• Oversees 5+ departments through a team of department managers.
• Responsible for 35+ associates across the market.
• Serves 5,000+ customers.
• Operates within RYAN's pricing, brand, and policy framework.

Requirements

• Valid Driver's License and DOT Certificate.
• 5+ years of leadership experience in multi-department P&L roles, including prior experience as a Market Leader or equivalent.
• Bachelor's Degree (Business, Management, or a related field preferred), or equivalent industry leadership experience.

Skills

• Proven full P&L ownership at scale, including budgeting, margin and revenue management, and sound investment decisions to drive profitable growth.
• Demonstrated success leading leaders, developing managers, building succession pipelines, and holding teams accountable for results.
• Strong strategic and market acumen; able to read a market, set direction, and translate RYAN's goals into a winning plan.
• Entrepreneurial drive and ownership mindset; proactively identifies and executes growth and improvement opportunities.
• Senior-level communication skills; adept at coaching, giving direct feedback, and representing the market with associates, leaders, customers, and community stakeholders.
• Strong judgment and problem-solving skills; able to make complex operating decisions under pressure.
• Proficiency with Microsoft and Google platforms and relevant field-based operating systems.

Work Environment

• Primarily an office- and field-leadership role; able to move about market facilities and job sites as needed.
• Ability to work outside in varied weather conditions when visiting sites.
• Travel within the market and to company meetings is required.

Benefits

• Employee-ownership through RYAN's 100% ESOP — build real equity as the market grows under your leadership.
• 17 PTO days and 11 paid holidays annually.
• Comprehensive medical, dental, and vision coverage.
• A ground-floor opportunity to shape a growing market and build your own leadership bench.
• Ongoing leadership development opportunities.

All candidates must successfully complete a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment.