Senior Billing Manager

Responsibilities

• Managing, training, motivating, and leading a team of direct reports (comprising of Billing Managers, Billing Supervisors, Sr. Billing Specialists, and Billing Specialists)
• Contributing to the development, training, and advancement of the team by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision
• Regularly meeting with Billing Managers and Billing Supervisors to identify problematic inventory for members of the Billing Team, addressing roadblocks preventing billing submissions, and providing recommendations to the Billing Leadership Team regarding the best course of action for their direct reports to undertake to resolve issues
• Coinciding with the Billing Management Team to identify the major competencies required for all levels of the Billing Team, where deficiencies in these competencies exist, and administering training to their team members to correct deficiencies
• Expertly managing the WIP, A/R, and on-account inventories of assigned team’s partners and offering guidance to ensure inventories are accurate and up to date
• Liaising with billing attorney/secretary, members of the Billing and eBilling Teams, and various teams within Accounting, Finance, and Pricing to coordinate corrective action when addressing and resolving issues preventing billing by providing expert-level, subject matter support
• Performing ad hoc analyses of complex client accounts regarding billing histories, matter performance metrics, and reduced and rejected invoices, and presenting this information that adheres to the highest level of client service standards and expectations within a law firm and professional services environment
• Working collaboratively with the Billing Supervisors and Managers as a team member to support current billing processes, schedules, and workloads that promote effective work practices for the Billing Team and completing special projects and ad-hoc requests regarding various issues as needed
• Driving process improvement and technology adoption initiatives, including evaluating and implementing billing automation tools and AI-assisted invoice review to increase team efficiency and accuracy

Qualifications

• Demonstrated ability to lead, develop, and retain high-performing billing teams across multiple offices or time zones, including conducting performance evaluations and succession planning
• Ability to exercise independent judgment, considerable tact in resolving problems and handling confidential matters
• Strong strategic thinking skills, with the ability to translate billing data and trends into actionable recommendations for firm leadership
• Outstanding written and verbal communication skills and excellent organizational skills
• Exemplary customer service, highly motivated, team-oriented, and having an ownership mentality
• Flexibility to work overtime and weekends, based on department needs, is required
• Experience college degree is preferred, but not necessary
• Minimum of ten years of legal billing experience, including a minimum of five years in a management or senior leadership role, is required
• Experience managing billing operations across multiple offices or jurisdictions, including familiarity with international billing requirements, is strongly preferred
• Relevant experience working in a similar position in a law firm of 500+ lawyers or similar professional services organization preferred
• Experience working with eBillingHub or BillBlast is preferred and experience working with Aderant billing software is a plus
• Candidate must have strong technology skills, including MS Office Suite, and an ability to leverage technology in work processes
• Demonstrated experience with process improvement, change management, or billing system implementations is a plus

Pay

The annual compensation range for this position is $250-300k. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits

• Health care
• Retirement benefits
• Paid days off, including sick time, and vacation time
• Parental leave
• Basic life insurance
• Flexible Spending Accounts
• Discretionary, performance-based bonuses

Contact Information

To address technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com. Our recruiting support team will respond as soon as possible.

Equal Employment Opportunity

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.