Senior Billing Coordinator

Key Responsibilities

• Perform complex billing including alternative fee agreements (AFAs), hybrid billing arrangements, consolidated bills, split bills/multi-payors, action codes and insurance billing which may include deductible invoices to the insured
• Thoroughly understand firm, client, matter and exception rates and discounts
• Demonstrate a working knowledge of client guidelines for assigned attorneys and clients
• Proactively address errors that may result in delays in uploading or rejection of invoices
• Analyze and problem-solve ebilling rejections independently, without additional escalation
• Facilitate the set-up of clients who are transitioning to electronic billing or changing electronic billing vendors to ensure a smooth transition
• Consistently process more than 500 invoices on a monthly basis with a significant component consisting of electronic billing, all with minimal errors
• Ensure superior levels of client service in interactions with all levels of internal and external clients, vendors and other third parties
• Research and recommend constructive solutions to reduce or eliminate inefficiencies
• Aid in onboarding and training new team members
• Serve as a resource to colleagues and a mentor to billing coordinators
• Participate in firm-wide and departmental projects and initiatives

Qualifications

• Bachelor's degree or combination of equivalent education and work experience
• Five or more years of relevant experience, preferably with a mid- to large-size law firm or professional services firm; other billing experience may be considered
• Extensive knowledge and experience using Aderant, Elite or SAP billing platforms; Aderant experience is a plus
• Strong skills in electronic billing across a wide variety of client billing systems
• Prior experience using eBillingHub or BillBlast is desirable
• Proficiency in Microsoft Office to include Word and Excel
• Ability to calculate figures and amounts such as discounts, percentages, and billing rates
• Thorough understanding of firm and finance department policies and procedures and ability to identify issues and enforce compliance with those policies and procedures
• Demonstrated initiative and a consistent ability to identify and communicate opportunities to improve existing processes
• Demonstrated analytical skills, strong critical thinking and ability to spot problem areas and propose solutions
• Experience with complex billing needs and requirements, including ability to manage lots of moving pieces for specialized practice groups whose billing needs require very specific instructions and/or processes that vary from a regular billing cycle process
• Strong organizational and time management skills
• S strong attention to detail and exceptional follow through skills
• Ability to work under pressure
• Ability to manage multiple projects with competing deadlines and priorities
• Client service mentality with the ability to build strong positive team relationships
• Excellent communication and interpersonal skills with the ability to present a problem and solution in a clear, concise, professional, and accurate manner when interfacing with attorneys, clients and other third parties
• Demonstrated ability to take responsibility and initiative
• Demonstrated ability to be proactive and innovative and exhibit a results-oriented mentality
• Willingness to keep asking questions to fully understand the root cause of issues and to be persistent in developing and driving towards solution