Senior Bilingual Loan Processor

About the Company

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received numerous awards for its standout culture. CCM fosters an entrepreneurial spirit, empowering employees to grow while providing unwavering support and transparency.

About the Role

The Senior Bilingual Loan Processor is responsible for providing customer service by obtaining necessary documentation to underwrite loans and ordering third-party documentation through direct communication with customers and/or loan officers. This role ensures proper disclosures are provided in compliance with applicable local, state, and federal regulations.

Responsibilities

• Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre-underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; identify potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, ensuring accuracy of all information.
• Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and missing documentation.
• Review loans for compliance with mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices received, and in the applicant’s E-file.
• Manage pipeline by completing and submitting reports within allotted turn-around times.
• Assist in the set-up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and supervise new loan processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from investors.

Requirements

• Fluency in Spanish and English to communicate effectively with internal and external customers.
• High School Diploma or equivalent.
• A minimum of 5 years’ residential mortgage processing experience.
• Working knowledge of RESPA regulations and general knowledge of mortgage and consumer lending regulations, including Regulation Z and Regulation B.
• Excellent math and analytical skills.
• Strong communication skills.
• Ability to prioritize and meet deadlines.
• Availability to work varying hours and overtime if needed.
• Encompass experience.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K retirement plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.