Senior Benefits Implementation Consultant

About the role

As a Benefits Consultant, think of yourself as a client's strategic growth partner and trusted advisor. You'll work with existing clients to strengthen their benefits strategy, unlock value from our solutions, and help them navigate opportunities as their organizations evolve. By combining relationship management, consultative expertise, and proactive support, you'll play a key role in driving client satisfaction, retention, and growth. Backed by award-winning training and a world-class support network, you'll have the tools and resources to make a lasting impact while building a rewarding career.

Responsibilities

• Implement ADP's benefits solutions — combine analytic and project management skills with the ability to simplify complex information, helping customers develop the skills and confidence to use payroll products with ease.
• Serve as the subject matter expert — use expertise to lead the workflow of the project team, apply industry and product knowledge to optimize system configurations and product upgrades.
• Ensure client satisfaction and retention — use problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines; remain engaged throughout implementation until clients are successfully running ADP solutions.
• Resolve issues and provide solutions — work with minimal direction on procedural matters; ensure accuracy of all aspects of client setup with attention to detail.
• Collaborate — exchange routine information with client project team members (priorities, timelines, issues); interact with ADP associates in sales and customer service; provide input to management on process improvement and product enhancements; coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

Required Qualifications

• 3+ years of experience working in a client service/customer service interface or systems integration environment
• WFN experience required
• Benefit Administration and Configuration
• PTO Configuration
• Ability to demonstrate learning agility and critical thinking skills

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Preferred Qualifications

• Implementation experience highly preferred
• Statement of work / statement of process experience desirable
• Strong project management skills and the ability to multi-task
• Ability to work as part of a team to accomplish tasks
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• CBP or PHR/SHRM Certification is a plus

Benefits

• Medical, Dental, Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short- and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. The compensation for this role is USD $26.68 – USD $49.86 / Hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.