Senior Benefits Analyst

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Benefits Analyst based in United States. This role serves as a key operational owner for employee benefits across the United States and Canada. You will oversee day-to-day administration of health, welfare, retirement, leave, disability, and related programs. The position combines employee support, benefits systems administration, vendor management, compliance, and process improvement. You will work closely with employees, managers, HR, payroll, HRIS, carriers, and third-party administrators. Your work will help ensure accurate benefits delivery, regulatory compliance, reliable data, and a positive employee experience. The role offers significant ownership in a fast-paced environment where priorities evolve and operational excellence is highly valued. You will also contribute to projects, automation, reporting, and continuous improvements across the broader benefits function.

Responsibilities

• Administer U.S. and Canadian employee benefit programs, including medical, dental, vision, HSA, FSA, retirement plans, life insurance, disability, AD&D, critical illness, accident, and other voluntary benefits.
• Manage enrollment, eligibility, life events, terminations, and related benefit transactions accurately and within established timelines.
• Audit and reconcile benefit data across Workday, payroll, insurance carriers, third-party vendors, and other systems, resolving discrepancies and data-quality issues.
• Support annual open enrollment, including planning, communications, system testing, execution, and post-enrollment reconciliation.
• Coordinate the implementation of new benefit programs, plan changes, vendor implementations, renewals, and operational transitions.
• Serve as a primary resource for employee and manager questions, providing clear, timely, professional, and empathetic guidance on benefits and leave programs.
• Research and resolve complex benefits issues in collaboration with vendors, carriers, payroll, HR Business Partners, and internal stakeholders.
• Develop and maintain benefits knowledge articles, FAQs, policies, procedures, employee resources, and operational documentation.
• Coordinate U.S. leave administration with third-party administrators, including leave tracking, return-to-work activities, timelines, status changes, and payroll coordination.
• Administer Canadian statutory leave programs in accordance with applicable provincial requirements.
• Coordinate disability administration and employee communications throughout the leave lifecycle, partnering with HR Business Partners on complex cases.
• Support benefits-related business processes, eligibility rules, event processing, security, and system configuration.
• Partner with HRIS and Payroll to troubleshoot system issues, conduct testing, improve processes, and maintain data integrity.
• Coordinate carrier file testing and ongoing eligibility file management.
• Support workers' compensation administration, including claim tracking, reporting requirements, payroll impacts, return-to-work activities, and documentation.
• Support benefits reporting, audits, annual compliance activities, plan documentation, required notices, and employee communications.
• Analyze employee inquiries, leave utilization, operational metrics, and other trends to identify root causes and recommend process improvements or automation opportunities.
• Participate in benefits projects and cross-functional initiatives that improve operational efficiency and the overall employee experience.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; a master’s degree is preferred.
• 3–5 years of progressive HR experience