Senior Benefits Administration Specialist - Health & Welfare

About the role

Shape the Future with Us.

Responsibilities

• Administer and oversee day-to-day operations of health and welfare benefit plans, ensuring accuracy, compliance, and operational effectiveness.
• Serve as a subject matter expert and escalation point for complex or sensitive benefits issues including eligibility, claims, payroll impacts, and policy interpretation.
• Interpret and apply plan documents, Summary Plan Descriptions (SPDs), and administrative guidelines to resolve non-routine situations.
• Lead resolution of escalated Workday issues, including root cause analysis of system discrepancies and partnering with HR Information Technology (HRIT) teams.
• Act as the primary liaison for vendors and third-party administrators to resolve complex issues and identify systemic improvements.
• Analyze service trends and case data to identify opportunities for process improvement, automation, and policy clarification.
• Support key benefits initiatives such as open enrollment, acquisitions, divestitures, and system enhancements.
• Develop and maintain standard operating procedures (SOPs), job aids, and training materials.
• Provide mentorship and guidance to Benefits Administration Specialists to strengthen team capability.
• Ensure adherence to service level agreements (SLAs), compliance standards, and internal controls.
• Partner with leadership to improve service delivery models, workflows, and the employee experience.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• Minimum of 7 years of professional Human Resources experience, preferably in benefits administration.
• Strong knowledge of benefits regulations and compliance requirements.
• Proven ability to interpret and apply complex plan documents and policies.
• Excellent written, verbal, and interpersonal communication skills with the ability to explain benefits concepts clearly.
• Demonstrated ability to handle confidential information with discretion and integrity.
• Strong organizational, time management, and critical-thinking skills with the ability to manage multiple priorities.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• Minimum of 7 years of professional Human Resources experience, preferably in benefits administration.
• Strong knowledge of benefits regulations and compliance requirements.
• Proven ability to interpret and apply complex plan documents and policies.
• Excellent written, verbal, and interpersonal communication skills with the ability to explain benefits concepts clearly.
• Demonstrated ability to handle confidential information with discretion and integrity.
• Strong organizational, time management, and critical-thinking skills with the ability to manage multiple priorities.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications.

Skills

• Strong knowledge of benefits regulations and compliance requirements.
• Proven ability to interpret and apply complex plan documents and policies.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, time management, and critical-thinking skills.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications.

Benefits

• Competitive salary with performance-based bonus plans.
• 401(k) match + Age-Weighted Defined Contribution.
• Comprehensive medical, dental & vision coverage.
• Health Savings Account (HSA).
• Paid holidays, vacation, and parental leave.
• Flexible work environment.
• Learning and development opportunities.
• Career and professional growth.
• Inclusive culture and vibrant community engagement.

Pay

Competitive salary with performance-based bonus plans.

Schedule

Hybrid work environment.