Senior Banker - Avon, CT

About the role

Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Responsibilities

• Deliver an exceptional customer experience focused on relationship building, market growth, and regulatory compliance.
• Perform daily banking operations including account opening/closing, transaction processing, and customer support, ensuring accuracy and adherence to bank policies.
• Identify opportunities to deepen customer relationships and refer to internal business partners as appropriate.
• Collaborate with team members to achieve branch goals and contribute to overall market success.
• Address and resolve customer concerns professionally, documenting outcomes per bank policy.
• Review and approve transaction exceptions and overrides, escalating complex issues to management as needed.
• Serve as a key-holder responsible for opening/closing the branch and maintaining security standards.
• Support consumer lending by accepting applications, assessing customer needs, and recommending appropriate products and payment options.
• Manage cash operations including vault, ATM, and coin machine responsibilities; reconcile cash and negotiables in line with performance standards.
• Ensure compliance with all regulatory requirements including BSA and CIP; complete and maintain required documentation and annual training.
• Maintain thorough knowledge of PeoplesBank products and services; complete annual product training.
• Communicate professionally across all channels, representing the bank in alignment with service standards.
• Support brand awareness through community engagement, volunteerism, and business development activities.
• Apply advanced knowledge of bank policies and procedures to support team operations and resolve customer issues.

Requirements

• High School diploma required; Associates degree preferred
• Two years’ related experience
• Will consider a combination of education and experience
• Requires the ability to obtain the National Mortgage Licensing System (NMLS) registration – must obtain said license after a period, to be determined by decision maker.
• Must be able to successfully complete the registration process, which includes, and is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS License regulations and rules.
• Computer Skills: Knowledge of computer applications including Word and Excel
• Ability to use basic computer skills to enter and/or retrieve data

Skills

• Advanced cash handling experience, mathematical acumen required
• Exceptional attention to detail with the ability to manage time effectively and multitask in a dynamic environment
• Thrives in fast-paced settings, demonstrating adaptability and a proactive approach to change
• Excellent verbal and written communication skills, ensuring clear and professional interactions
• Strong interpersonal and customer service abilities, with a talent for building and maintaining client and business relationships
• High level of discretion and integrity, committed to protecting the financial privacy of clients, colleagues, and the organization
• Willingness to travel to various banking center locations throughout region as needed and assigned
• Ability to complete on-the-job training and demonstrate proficiency in accordance with company standards and guidelines

Benefits

We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates.

Pay

Details on pay will be provided during the interview process.

Schedule

The role is based in our Avon, CT Banking Center. Details on schedule will be provided during the interview process.