Senior Audiovisual Technology Services Technician

About the role

Under the direction of the Director of Audiovisual Technology Services, the Audiovisual Technology Services Technician performs all aspects of audiovisual and instructional technology support for classes, meetings, special events, conferences, and co-curricular activities for the College community.

Responsibilities

• Set up, deliver, and operate audiovisual and computer technology equipment for classes, meetings, special events, conferences, and co-curricular activities year-round; carry out advanced troubleshooting to resolve problems.
• Set up and assist with audio and video recording, web, audio, and video conferencing, and simulcasts.
• Act as a preferred technician for support of VIP and technologically sophisticated events.
• Represent the Audiovisual department in Event Review, Fulfillment, and other stakeholder meetings. Brief the Director and other A/V Technicians of changes and update support requests on the event management software.
• Advise faculty, students, and administrators on the optimal setup for a particular venue or event. Instruct and train them in the use of A/V systems and related computer software.
• Train, schedule, and supervise student audiovisual assistants. Monitor student timesheets for bi-weekly payroll.
• Keep up-to-date scheduling of audiovisual and set-up equipment and instructional technology.
• Create, maintain, and update departmental documents such as instructions, policies and procedures, inventory, and statistics.
• Respond to calls for assistance with audiovisual and computer equipment in classrooms and event spaces.
• Research audiovisual technology. Purchase needed supplies and small equipment. Make recommendations to the Associate Director of audiovisual equipment configurations and larger technology purchases.
• Assist the Director in planning the departmental budget.
• Assist the Director in planning classroom and event space upgrades and installations.
• Perform periodic checks of the multimedia classrooms and other campus event venues to ensure that equipment is in working order. Diagnose, repair, reconfigure, and install audiovisual and computer equipment, including preventive maintenance and the security of the inventory.
• Coordinate with external contractors and vendors and other internal college departments on equipment deliveries, repairs, or installations.
• Respond to customers' questions in a polite and timely manner with complete and accurate information according to department standards.
• Assist as needed with College-related off-campus events.

Requirements

• Bachelor's degree (or relevant additional experience).
• Minimum 3 years experience in a similar role preferred.
• Demonstrated advanced knowledge of audiovisual equipment and services.
• Demonstrated strong computer skills, including familiarity with both MacOS and Windows operating systems, including full Microsoft Office suite, email, web, and an understanding of basic networking.

Skills

• Strong interpersonal and organizational skills.
• Ability to work as part of a team and independently.
• Exercise appropriate decision-making skills.
• Strong customer service orientation.
• Understanding or willingness to learn new audiovisual systems and technologies.
• Experienced user of audiovisual control systems such as Extron and Crestron.

Schedule

Flexible hours; evenings and weekends required.

Pay

This is a 2110 Grade 10 position with a pay range of $39.53/hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.