Senior Associate, Supply Chain & Logistics, Retail

This is a hybrid role based at the HelloFresh Headquarters in either NYC or Chicago, IL. Factor’s Retail business is scaling from pilot to national expansion, supporting growth with Target and future accounts across club, grocery, and specialty retail. The team needs strong day-to-day supply chain and logistics support to ensure reliable production, shipping, receiving, and execution.

About the role

We are hiring a Senior Associate, Supply Chain & Logistics, Retail to support operational execution under the Head of Supply Chain & Logistics, Factor New Channels. This execution-heavy role is ideal for someone highly organized, detail-oriented, comfortable with operational data, and motivated by ensuring plans work in the real world.

Responsibilities

• Support day-to-day Retail supply chain and logistics execution across Target and future retail accounts.
• Track retail production readiness, shipment timing, logistics milestones, delivery status, retailer DC requirements, and service-level risks.
• Coordinate with production, procurement, logistics, co-manufacturing, and internal supply chain teams to ensure retail commitments are operationally supported.
• Maintain operational trackers for POs, shipments, DC appointments, inventory risks, short shipments, service issues, and open action items.
• Support issue resolution for shipments, appointments, retailer receiving requirements, inventory, shelf-life, or service-level issues.
• Prepare operational inputs for weekly commercial/supply chain meetings, monthly performance reviews, and launch readiness check-ins.
• Support item setup and operational data workflows, including UPC/GTIN/SCC coordination, shipment data, logistics requirements, and retailer readiness inputs.
• Partner with Sales Strategy & Planning on forecast reconciliation, launch timing, promotional volume readiness, and operational implications of commercial changes.
• Support new item launches and new account launches by tracking operational milestones, dependencies, and readiness risks.
• Document repeatable SOPs for retail logistics, shipment tracking, issue escalation, item setup coordination, and launch readiness as the business scales.

Qualifications

• 3+ years of experience in a CPG supply chain role supporting retail, logistics, operations, procurement, production planning, retail operations, CPG operations, consulting, or a related field.
• Experience managing trackers, operational data, shipment details, inventory, POs, production milestones, or cross-functional project plans.
• Strong Excel/Google Sheets skills and comfort working with operational data.
• Strong written and verbal communication skills, with the ability to summarize issues clearly and drive follow-up.
• Experience in CPG, food, grocery, fresh/refrigerated products, logistics, fulfillment, or manufacturing is a plus.
• Ability to work cross-functionally with internal teams and external partners in a fast-moving environment.
• Strong attention to detail, follow-through, and ownership mindset.
• BA/BS preferred in Supply Chain, Operations, Business, Engineering, or a related field.

Skills

• Highly organized: able to manage many moving pieces, deadlines, trackers, and stakeholders without losing details.
• Operationally minded: focused on feasibility, on-time shipments, data accuracy, and quick issue resolution.
• Detail-oriented: spots mismatches, missing inputs, unclear owners, and operational risks early.
• Strong communicator: sends clear updates, documents decisions, and keeps cross-functional partners aligned.
• Comfortable with ambiguity: thrives in fast-moving environments where processes are still being built.
• Data-capable: proficient with spreadsheets, trackers, dashboards, and operational reports.
• Proactive: follows up, closes loops, and escalates risks early.
• Team-oriented: collaborates well across Supply Chain, Production, Procurement, Logistics, Sales, Planning, Finance, and Business Operations.

Benefits

• 401k with company match that vests immediately upon participation, and company equity plan based on role.
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks.
• Comprehensive health and wellness benefits with $0 monthly premium options, effective the first day of employment.
• Tuition reimbursement for continuing education (after 2 years of service).
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor).
• Access to 7 Employee Resource Groups (ERGs) for BIPOC, women, veterans, parents, and LGBTQ+ communities.

Pay

New York Pay Range: $89,775—$100,000 USD

Illinois Pay Range: $83,475—$92,750 USD