Senior Associate, Strategy - Consumer Intelligence

Overview

The Corporate Strategy group at Capital One engages with ultra-high impact issues that drive the direction and performance of the company. Projects focus primarily on formulating enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through.

Responsibilities

• Help shape the strategic direction of one of the largest companies in the US, with a strong focus on identifying and solving consumer needs
• Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches
• Contribute to and evolve a broad and deep set of consumer surveys, working with research panel providers to deliver results
• Independently manage work streams and drive results while contributing to group problem-solving
• Assess progress toward customer goals across all our lines of business and products
• Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making

Qualifications

• Bachelor’s degree
• At least one year of experience in Strategy Consulting or Business Analysis or a combination
• Ability to analyze and solve problems independently in a constantly changing environment
• Proficiency in data analysis and in working with large data sets (including with database queries, data visualization tools, and in cloud-based environments)
• Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas
• Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities
• Strong interpersonal skills, with experience influencing decision-making outside your core team
• Demonstrably strong written and verbal communication skills
• Experience with survey design and analysis of customer survey data
• Experience with panel-based research and vendor management