Senior Associate, Revenue Operations

About the team

The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.

Responsibilities

• Territory Management: Work closely with sales leadership to build, maximize, and align high-quality accounts for sales, including support for customer segmentation and verticalization efforts.
• Process Improvement: Identify process gaps across the revenue funnel and take ownership to execute solutions that increase the efficiency and effectiveness of the commercial team. Drive adoption of new processes through clear documentation, training, and feedback loops.
• Tools and Reporting: Own the existing tools, systems, reporting, and metrics that support GTM objectives (e.g., Salesforce, Outreach, Zoominfo, BI/Looker dashboards). Identify gaps and implement improvements to ensure data quality, governance, and actionable insights for leadership.
• Problem Solving: Investigate and structure data to highlight business opportunities, monitor GTM performance, and support decision-making by leadership. Deliver pipeline analytics and trend insights to inform go-to-market decisions.
• Strategic Projects: Work on cross-functional strategic projects in partnership with sales leadership and other stakeholders, such as supporting RFP responses, building sales decks for key customer pitches, and contributing to QBR preparation.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Account Management, Partnerships, Finance, and Product teams to define KPIs, build reporting and dashboards, and run analyses that inform performance improvements.

Who you are

• 2 to 6 years of experience in revenue operations, sales operations, or a related analytical role supporting B2B go-to-market teams.
• Experience using Excel and BI tools (Looker a plus).
• Strong analytical, strategic thinking, and problem-solving skills with the ability to synthesize and communicate findings in a simple but effective manner.
• Excellent English written, verbal, and presentation skills.
• Bachelor's degree or equivalent practical experience.