Senior Associate - Product, User and Platform Support, Product Operations

About the role

The role is for a Senior Associate, Process Manager (Product Operations) at Capital One in McLean, Virginia.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information and using analytics and reporting to provide transparency to partners, senior leadership and executives
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers’ needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• May lead a team and/or direct others on projects

Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Google Suite or Microsoft Office
• At least 2 years of experience in Business Process Management or Project Management

Preferred Qualifications

• Bachelor’s Degree or military experience
• Leverage Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of experience in Compliance or Risk Management
• Application support knowledge or customer service experience
• Application experience in any of the systems utilized in commercial lending and servicing
• Customer Facing Operations experience
• Working knowledge of Google Suite and Jira

Benefits

This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

• Charlotte, NC: $80,800 - $92,200 for Sr. Process Manager

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Contact Information

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.