Senior Associate, Product Manager - Trade Credit

About the Team

As a Senior Associate, Product Manager for Capital One Trade Credit, your focus will be to develop and enhance capabilities within the B2B trade credit market. You will join a team dedicated to elevating the user experience for our customers, partners, and internal operational support agents. In this cross‑functional role, you will collaborate with fellow Product Managers and key stakeholders to identify evolving product needs, while working directly with Software Engineers to translate those insights into high‑value, innovative features. This role centers on improving the user experience of the customer servicing platform, which Trade Credit Operation Teams utilizes to manage partner and customer lifecycles from end to end.

Responsibilities

• Collaborate with key Operations stakeholders to identify enhancement opportunities.
• Develop business cases to secure investment.
• Partner with engineering teams to deliver platform improvements that fulfill these requirements.
• Learn the essentials of being a product manager through four focus areas:
  • Human Centered – collaborate with tech teams to build comprehensive acceptance criteria, identify and elevate any need for additional research to define future feature design; break down business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
  • Business Focused – demonstrate a growth mindset, use hypothesis‑driven assessment of data to ensure your product or feature delivers on real business needs; own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
  • Technology Driven – work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology; collaborate with designers, technologists, data scientists and subject‑matter experts to build cutting‑edge solutions; deliver well‑managed product platforms by seeking to understand technology trends and architecture strategy.
  • Transformational Leadership – actively participate in horizontal forums to harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams; articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert.