Senior Associate, Product Manager-Small Business Bank Associate Servicing

About the role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the team

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP. We've built an organization focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do.

The Senior Associate, Product Manager for the Associate Servicing team plays a critical role in achieving our goals. This is a highly collaborative, strategic role where the individual will work closely with tech, operations, and business partners to provide servicing associates the tools and resources they need to care for our customers. This includes deep investments in AI tools that simplify associate experiences so they can concentrate on the customer they are servicing.

Responsibilities

• Work closely with tech, operations, and business partners to provide servicing associates the tools and resources they need to care for customers
• Drive deep investments in AI tools that simplify associate experiences
• Collaborate cross-functionally to solve customer problems and drive organizational alignment
• Identify and resolve complex problems to deliver outcomes while mitigating product risks
• Leverage technology to deliver innovative and resilient solutions that enable both near-term and long-term value
• Deliver game-changing outcomes by focusing on leverage and execution excellence
• Obsess about internal and external customer needs to reimagine and innovate product solutions

Qualifications

Basic Qualifications

• Bachelor's Degree or military experience
• At least 2 years of experience working in Product Management

Preferred Qualifications

• Bachelor's degree in computer science or engineering
• Experience translating business strategy and analysis into consumer facing digital products
• Experience with data flows built on modern data environments inclusive of data lakes, Snowflake, APIs, and Streams

Skills

Capital One Product Framework — proficiency expected in five key areas:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment

Pay

Minimum and maximum full-time annual salaries by location:

• McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management
• New York, NY: $121,300 - $138,400 for Sr. Associate, Product Management
• Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location. Actual annualized salary amount offered will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Schedule

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.