Senior Associate Product Manager – Generative AI & Agentic Experiences

About the role

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success.

Responsibilities

• Support execution of the product roadmap for generative and agentic AI-powered customer experiences by translating priorities into clear requirements, user stories, and day-to-day deliverables.
• Partner closely with the dedicated engineering team to manage the product backlog, clarify requirements, support sprint execution, and help remove blockers.
• Support technical product development activities including solutioning, prompt development, testing, and evaluation of generative and agentic AI experiences.
• Collaborate with design, data science, analytics, and other cross-functional partners to support the development and iteration of intuitive customer experiences.
• Use product data, testing results, and customer feedback to identify issues and opportunities for continuous improvement.
• Support documentation and coordination needed to deliver solutions in accordance with enterprise standards, compliance, and risk management practices.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 2-4 years of product management or related experience working on a technical, digital, or customer-facing product; experience with AI-enabled products is preferred.
• Working understanding of generative AI concepts, including Large Language Models (LLMs), prompt design, testing/evaluation approaches, or agentic workflows.
• Ability to work closely with engineering teams, understand technical concepts, and translate product needs into clear requirements leveraging product delivery tools such as Rally, Jira, or Confluence.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• A passion for AI, product experimentation, and the future of digital customer experiences.