Senior Associate, Product Management - Card Offer Experiences

About the Role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

This team owns the card offer experience within Partnerships, ensuring every customer sees the right offer at the exact right moment in their shopping journey. In this role, you will work on both frontend and backend capabilities across digital and in-store channels, collaborating closely with partners across business, design, tech, product, marketing, and partner brands. You will build and launch targeted customer experiences, lead high-impact feature rollouts, and leverage real-time experimentation to continuously drive offer relevancy and conversion.

This role is a great fit if you are customer-focused, results-oriented, eager to thrive in a fast-paced environment, and excited to solve complex user-journey challenges. We’ll invest in your growth in four key areas:

Responsibilities

• Human Centered: Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design. Break down business epics into features and further into user stories, driving your team towards the lowest effort or Minimal Viable Product (MVP) for a valid feature test.
• Business Focused: Use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs. Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
• Technology Driven: Work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology. Collaborate with designers, technologists, data scientists, and subject-matter experts to build cutting-edge solutions. Deliver well-managed product platforms by seeking to understand technology trends and architecture strategy.
• Transformational Leadership: Actively participate in horizontal forums to harness a network of trusted relationships among tech teams, designers, key internal stakeholders, and partner teams. Articulate a succinct product roadmap to deliver business value and share it with stakeholders, elevating your team’s results and becoming a product matter expert.

Qualifications

We want you if you are:

• Intellectually Curious: You ask why, explore, and aren’t afraid to share ideas or follow an email chain to find answers.
• Comfortable with Ambiguity: You have a hunger to learn and seek new challenges.
• Communicator & Influencer: You communicate complex ideas clearly to any audience and rally associates around shared priorities.
• Do-er: You’re biased toward action, try things, sometimes fail, and navigate roadblocks while staying focused on goals. You’re well-organized, able to multitask, and prioritize work effectively.
• Passionate & Customer Focused: You care about growing others and bringing them together around what’s possible. You thrive on building and shipping products and connecting with customers to understand their needs.
• Learner: You have an appetite for learning new things or technologies and exhibit humbleness when asking for help.
• Team Player: You enjoy working with diverse people and driving the team toward a common goal. You prioritize the team over yourself and build long-lasting relationships.

Requirements

Basic Qualifications:

• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer-facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross-functional teams as a product owner in an agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours. This role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Chicago, IL: $101,100 - $115,400 for Sr. Associate, Product Management; $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management; $164,800 - $188,100 for Manager, Product Management
• Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management; $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary will be reflected in the offer letter.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.