Senior Associate, Portfolio Administrator

About the role

This position supports the centralized underwriting phase of the Loan Processing work stream for commercial loans within the Webster Bank Business Credit Center. The individual in this role will engage in data entry, file review, loan processing, and closing activities to provide a credit decision by leveraging an automated decision model within the Business Loan Application workflow. They will seek to resolve issues and remove obstacles in the process and expedite promotion of the loan application to Closing. They will partner with other team members, including SBA Specialists, to deliver an industry-leading customer experience for both internal and external customers. This role requires the ability to multi-task and work in a fast-paced environment to ensure loan applications are processed timely, correctly, and as efficiently as possible. The incumbent may also provide team support functions related to general business and SBA Lending, as necessary.

Responsibilities

• Process business loans via the Bank’s Loan Origination System.
• Collect and review loan application information from sales colleagues and/or customers.
• Upload loan application information to the Bank’s electronic imaging system.
• Partner with SBA Specialists when necessary to ensure loan structures are appropriate.
• Generate Credit Approval Documents and Commitment Letters for distribution to the appropriate parties.
• Act as the primary process owner of the credit request to ensure a timely and high-quality closing by tracking application status, following up on missing information, proactively solving problems, and collaborating with cross-functional teams.
• Coordinate preparation of all necessary loan documentation and exercise preclosing quality control in preparation for deal closing and scheduling activities.
• Support the management of a business loan pipeline and work with others on the team to meet key metrics (i.e., turn-time) and Service Level Agreements.
• Respond to routine inquiries from colleagues and customers, interpret questions/requests, and ensure proper resolution.
• Support the team by following State and Federal regulatory requirements.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.
• 3-4 years of relevant experience required.

Skills

• Strong knowledge of business/commercial lending.
• Strong understanding of loan origination systems, loan processing, and loan closing guidelines.
• Ability to multi-task within a workflow process.
• Excellent customer service skills.
• Quick learner in a fast-paced environment.
• Problem-solving skills.
• Sense of urgency and ability to meet timelines.
• Ability to work on a team and within a remote/hybrid environment.

Pay

The estimated hourly range for this position is $35.00 - $38.00. Actual hourly rate may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.