Senior Associate, Planning & Operations

About the Role

The Planning & Operations Sr. Associate is a role that blends paraplanning-adjacent support (document collection, scheduling, data input, new client onboarding) with Family Office Operations. The role requires close coordination with both internal team members and external professionals (M&A advisors, estate attorneys, CPAs, and other specialists) supporting our clients, including ultra-high-net-worth (UHNW) and Family Office (FO) relationships.

Responsibilities

• Track clients through each stage of the financial planning workflow, ensuring nothing stalls or falls through the cracks
• Collect, organize, and follow up on required client documents (account statements, tax returns, estate documents, insurance policies, etc.)
• Input and maintain client data in financial planning software and CRM systems
• Prepare meeting materials, agendas, and planning packets for advisor-client meetings
• Manage scheduling for client meetings, internal prep sessions, and advisor calendar
• Serve as a point of contact between internal advisors and external professionals: attorneys, CPAs, M&A deal teams, and other specialists, to keep multi-party workstreams on track
• Coordinate document exchange and follow-up items across parties involved in complex planning engagements (estate structuring, business transitions, liquidity events)
• Track action items and deadlines across planning teams to ensure timely follow-through
• Assist with operational workflows tied to UHNW and Family Office client servicing, including account opening/maintenance, transfers, and specialized paperwork
• Support process documentation and refinement to improve efficiency across the planning team
• Assist with special projects (e.g., technology transitions, compliance initiatives, team workflow improvements) as assigned
• Help maintain accurate records for audit and compliance purposes

Qualifications

• Excellent written and verbal communication skills, capable of interfacing professionally with attorneys, CPAs, and other outside professionals
• Proficiency with financial planning software, CRM platforms, and Microsoft Office
• Discretion and professionalism when working with UHNW and Family Office clients and sensitive financial matters
• Interest in long-term growth within a scaling financial planning/wealth management firm

What Success Looks Like

• Clients move through the planning process with minimal delays or missed steps
• Advisors spend less time on administrative coordination and more time on client strategy
• External professionals (attorneys, CPAs, deal teams) experience smooth, responsive coordination
• Operational tasks for complex/UHNW clients are handled accurately and proactively

Why Generational Group

• Be part of a market-leading firm with a proven 30+ year track record of client success
• Work alongside experienced finance and operations professionals in a collaborative environment
• Compensation commensurate with experience
• Comprehensive benefits package
• Opportunities for professional growth and career development
• A culture built on integrity, excellence, and a genuine commitment to the clients and communities we serve