Senior Associate, Mortgage & Real Estate Closing & Servicing
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate, navigation, legal, EEO, scam warning, application instructions, etc. Also remove duplicated lines.
We need to parse the posting.
Key info:
Alternate Locations: Charlotte, NC; Greensboro, NC
Work Arrangement: In Office: Employees will work in a Lincoln office with a designated workspace. Relocation assistance: is not available for this opportunity.
"The Role at a Glance": We are looking to add a Senior Associate to our Commercial Mortgage and Real Estate Investments Team to work in the Charlotte or Greensboro office 4 days per week with an option to work remotely on Fridays.
Then description: In this role, you will provide day-to-day administration and servicing of our commercial mortgage loan portfolio, working closely with relationship managers, mortgage bankers, production, closers, legal, and accounting to keep loan operations running smoothly. Beyond the core servicing work, we're looking for someone who is genuinely comfortable with technology and change — someone who can learn our current systems and processes quickly, get fluent with the AI and automation tools we use, and, once up to speed, feel empowered to point out where things could work better. As the ideal candidate, you will bring both strong servicing fundamentals and a fresh, tech-forward perspective to a well-established commercial mortgage servicing team managing a multi-billion-dollar loan portfolio.
"What You'll Be Doing": list of duties (multiple bullet-like sentences). We'll need to put them in - .
"What We're Looking For": list of requirements/qualifications.
"Application Deadline": Applications for this position will be accepted through November 11th, 2026 subject to earlier closure due to applicant volume. This is application instruction? It's a deadline; maybe we can include as a short
but not as a heading. The instruction says remove application instructions. Deadline might be considered application instruction? Probably we should drop it. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So deadline is application instruction; drop.
"What’s it like to work here?" paragraph about culture. Could be considered "About the role"? Actually it's more about company culture; maybe we can include as a short paragraph under a heading like "About the role" or "What it's like to work here"? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly.
We have:
- About the role: could include the Role at a Glance paragraph and maybe the culture paragraph? The "About the role" heading is for a brief description of the role. We'll put the Role at a Glance paragraph there.
- Responsibilities: the "What You'll Be Doing" list.
- Requirements: maybe the "What We're Looking For" list includes both requirements and qualifications. We could split into Requirements (minimum) and Qualifications (preferred). But we can just put all under Requirements or Qualifications. The instruction: prefer a few substantive sections over many thin ones. So we could have one section "Requirements" containing both required and preferred items. Or we could have "Qualifications". Let's decide: Use "Requirements" for required items, and maybe "Qualifications" for preferred? But we have both required and preferred items. Could combine.
Better: Use "Requirements" for required (minimum) and "Qualifications" for preferred. That yields two sections, both substantive.
Let's extract required items:
From "What We’re Looking For":
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) – Minimum Required
- 3+ Years' experience in commercial loan servicing, commercial mortgage servicing, or commercial banking that aligns with the specific responsibilities for this position.
- Able to work a minimum of 40 hours per week, with a minimum of 4 days in the office.
- Working knowledge of commercial lending practices, loan documents, and applicable regulations.
- Working knowledge of escrow administration and insurance/tax tracking requirements.
- Critical thinking skills.
- Must be detail oriented.
- Strong organizational skills with the ability to manage multiple loans and work independently in a time-sensitive environment where meeting established deadlines is critical.
- Strong interpersonal/customer service skills with the ability to create/build and maintain relationships with internal and external stakeholders.
- Excellent written and verbal communication skills.
- Working knowledge of Microsoft Office Suite (Teams, Word, Excel, PowerPoint, and Outlook).
- Demonstrated adaptability — comfortable with change, new systems, and evolving processes, with a track record (or clear inclination) of suggesting process improvements once familiar with how a team operates.
Preferred items:
- Experience with AI platforms (e.g., Microsoft Copilot, Claude, etc.) is preferred.
- Familiarity with regulatory and reporting requirements relevant to insurance company general account lending (e.g., NAIC schedules) is preferred.
Also maybe "Work Arrangement" info: In Office: Employees will work in a Lincoln office with a designated workspace. Relocation assistance: is not available for this opportunity. Also mention 4 days per week with option to work remotely on Fridays. That could go under Schedule or maybe under About the role. Since we have Schedule heading allowed, we could put schedule info there: "Work 4 days per week in office, with option to work remotely on Fridays." Also mention relocation assistance not available.
Benefits: The posting includes "What’s in it for you:" list: Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes; Leadership development and virtual training opportunities; PTO/parental leave; Competitive 401K and employee benefits; Free financial counseling, health coaching and employee assistance program; Tuition assistance program; Work arrangements that work for you; Effective productivity/technology tools and training.
That's benefits. So we can create a Benefits section with those items as
- .
Pay: Not mentioned. So we should not create Pay section.
Schedule: we have schedule info (4 days in office, option remote Fridays). Also mention relocation assistance not available (maybe not schedule). We'll put schedule.
Now About the role: Could include the Role at a Glance paragraph and maybe the culture paragraph? The culture paragraph "What’s it like to work here?" is more about company culture; could be included under About the role or maybe separate but we don't have a heading for culture. We'll include it in About the role as additional description.
We must not repeat job title. Not include Job ID etc.
We must not include boilerplate like EEO, fraud warnings, etc. So remove those sections.
Now produce HTML:
About the role
We are looking to add a Senior Associate to our Commercial Mortgage and Real Estate Investments Team to work in the Charlotte or Greensboro office 4 days per week with an option to work remotely on Fridays. In this role, you will provide day-to-day administration and servicing of our commercial mortgage loan portfolio, working closely with relationship managers, mortgage bankers, production, closers, legal, and accounting to keep loan operations running smoothly. Beyond the core servicing work, we're looking for someone who is genuinely comfortable with technology and change — someone who can learn our current systems and processes quickly, get fluent with the AI and automation tools we use, and, once up to speed, feel empowered to point out where things could work better. As the ideal candidate, you will bring both strong servicing fundamentals and a fresh, tech-forward perspective to a well-established commercial mortgage servicing team managing a multi-billion-dollar loan portfolio.
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
Responsibilities
- Administering and servicing the commercial loan portfolio, including processing payments, advances, and payoffs.
- Monitoring loan covenants, insurance, and other compliance requirements throughout the loan lifecycle.
- Maintaining and updating loan documentation and records in our loan servicing system(s).
- Managing escrow accounts and insurance/tax tracking.
- Preparing and distributing reports for management, investment accounting, and regulatory agencies.
- Coordinating with borrowers, correspondents, relationship managers, and internal teams to identify and resolve servicing issues.
- Processing requests for lender consent, loan modifications, renewals, extensions, and payoff calculations.
- Responding to borrower, correspondent and internal inquiries accurately and in a timely manner.
- Assisting with audits and regulatory examinations as needed.
- Learning and actively using AI-enabled and automation tools (e.g., document extraction, data validation, reporting assistants) as part of day-to-day servicing work.
- Identifying inefficiencies or gaps in current servicing workflows and proposing practical improvements, drawing on prior experience and available technology.
- Supporting the evaluation and rollout of new servicing tools, templates, or process changes as the team modernizes its workflows.
- Working on projects and team initiatives as requested.
Requirements
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
- 3+ Years' experience in commercial loan servicing, commercial mortgage servicing, or commercial banking that aligns with the specific responsibilities for this position.
- Able to work a minimum of 40 hours per week, with a minimum of 4 days in the office.
- Working knowledge of commercial lending practices, loan documents, and applicable regulations.
- Working knowledge of escrow administration and insurance/tax tracking requirements.
- Critical thinking skills.
- Must be detail oriented.
- Strong organizational skills with the ability to manage multiple loans and work independently in a time-sensitive environment where meeting established deadlines is critical.
- Strong interpersonal/customer service skills with the ability to create/build and maintain relationships with internal and external stakeholders.
- Excellent written and verbal communication skills.
- Working knowledge of Microsoft Office Suite (Teams, Word, Excel, PowerPoint, and Outlook).
- Demonstrated adaptability — comfortable with change, new systems, and evolving processes, with a track record (or clear inclination) of suggesting process improvements once familiar with how a team operates.
Qualifications
- Experience with AI platforms (e.g., Microsoft Copilot, Claude, etc.) is preferred.
- Familiarity with regulatory and reporting requirements relevant to insurance company general account lending (e.g., NAIC schedules) is preferred.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
- Leadership development and virtual training opportunities.
- PTO/parental leave.
- Competitive 401K and employee benefits.
- Free financial counseling, health coaching and employee assistance program.
- Tuition assistance program.
- Work arrangements that work for you.
- Effective productivity/technology tools and training.
Schedule
Work 4 days per week in the office, with an option to work remotely on Fridays. Relocation assistance is not available for this opportunity.
Check for
but not as a heading. The instruction says remove application instructions. Deadline might be considered application instruction? Probably we should drop it. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So deadline is application instruction; drop. "What’s it like to work here?" paragraph about culture. Could be considered "About the role"? Actually it's more about company culture; maybe we can include as a short paragraph under a heading like "About the role" or "What it's like to work here"? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly. We have: - About the role: could include the Role at a Glance paragraph and maybe the culture paragraph? The "About the role" heading is for a brief description of the role. We'll put the Role at a Glance paragraph there. - Responsibilities: the "What You'll Be Doing" list. - Requirements: maybe the "What We're Looking For" list includes both requirements and qualifications. We could split into Requirements (minimum) and Qualifications (preferred). But we can just put all under Requirements or Qualifications. The instruction: prefer a few substantive sections over many thin ones. So we could have one section "Requirements" containing both required and preferred items. Or we could have "Qualifications". Let's decide: Use "Requirements" for required items, and maybe "Qualifications" for preferred? But we have both required and preferred items. Could combine. Better: Use "Requirements" for required (minimum) and "Qualifications" for preferred. That yields two sections, both substantive. Let's extract required items: From "What We’re Looking For": - 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) – Minimum Required - 3+ Years' experience in commercial loan servicing, commercial mortgage servicing, or commercial banking that aligns with the specific responsibilities for this position. - Able to work a minimum of 40 hours per week, with a minimum of 4 days in the office. - Working knowledge of commercial lending practices, loan documents, and applicable regulations. - Working knowledge of escrow administration and insurance/tax tracking requirements. - Critical thinking skills. - Must be detail oriented. - Strong organizational skills with the ability to manage multiple loans and work independently in a time-sensitive environment where meeting established deadlines is critical. - Strong interpersonal/customer service skills with the ability to create/build and maintain relationships with internal and external stakeholders. - Excellent written and verbal communication skills. - Working knowledge of Microsoft Office Suite (Teams, Word, Excel, PowerPoint, and Outlook). - Demonstrated adaptability — comfortable with change, new systems, and evolving processes, with a track record (or clear inclination) of suggesting process improvements once familiar with how a team operates. Preferred items: - Experience with AI platforms (e.g., Microsoft Copilot, Claude, etc.) is preferred. - Familiarity with regulatory and reporting requirements relevant to insurance company general account lending (e.g., NAIC schedules) is preferred. Also maybe "Work Arrangement" info: In Office: Employees will work in a Lincoln office with a designated workspace. Relocation assistance: is not available for this opportunity. Also mention 4 days per week with option to work remotely on Fridays. That could go under Schedule or maybe under About the role. Since we have Schedule heading allowed, we could put schedule info there: "Work 4 days per week in office, with option to work remotely on Fridays." Also mention relocation assistance not available. Benefits: The posting includes "What’s in it for you:" list: Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes; Leadership development and virtual training opportunities; PTO/parental leave; Competitive 401K and employee benefits; Free financial counseling, health coaching and employee assistance program; Tuition assistance program; Work arrangements that work for you; Effective productivity/technology tools and training. That's benefits. So we can create a Benefits section with those items as
- .
Pay: Not mentioned. So we should not create Pay section.
Schedule: we have schedule info (4 days in office, option remote Fridays). Also mention relocation assistance not available (maybe not schedule). We'll put schedule.
Now About the role: Could include the Role at a Glance paragraph and maybe the culture paragraph? The culture paragraph "What’s it like to work here?" is more about company culture; could be included under About the role or maybe separate but we don't have a heading for culture. We'll include it in About the role as additional description.
We must not repeat job title. Not include Job ID etc.
We must not include boilerplate like EEO, fraud warnings, etc. So remove those sections.
Now produce HTML:
About the role
We are looking to add a Senior Associate to our Commercial Mortgage and Real Estate Investments Team to work in the Charlotte or Greensboro office 4 days per week with an option to work remotely on Fridays. In this role, you will provide day-to-day administration and servicing of our commercial mortgage loan portfolio, working closely with relationship managers, mortgage bankers, production, closers, legal, and accounting to keep loan operations running smoothly. Beyond the core servicing work, we're looking for someone who is genuinely comfortable with technology and change — someone who can learn our current systems and processes quickly, get fluent with the AI and automation tools we use, and, once up to speed, feel empowered to point out where things could work better. As the ideal candidate, you will bring both strong servicing fundamentals and a fresh, tech-forward perspective to a well-established commercial mortgage servicing team managing a multi-billion-dollar loan portfolio.
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
Responsibilities
- Administering and servicing the commercial loan portfolio, including processing payments, advances, and payoffs.
- Monitoring loan covenants, insurance, and other compliance requirements throughout the loan lifecycle.
- Maintaining and updating loan documentation and records in our loan servicing system(s).
- Managing escrow accounts and insurance/tax tracking.
- Preparing and distributing reports for management, investment accounting, and regulatory agencies.
- Coordinating with borrowers, correspondents, relationship managers, and internal teams to identify and resolve servicing issues.
- Processing requests for lender consent, loan modifications, renewals, extensions, and payoff calculations.
- Responding to borrower, correspondent and internal inquiries accurately and in a timely manner.
- Assisting with audits and regulatory examinations as needed.
- Learning and actively using AI-enabled and automation tools (e.g., document extraction, data validation, reporting assistants) as part of day-to-day servicing work.
- Identifying inefficiencies or gaps in current servicing workflows and proposing practical improvements, drawing on prior experience and available technology.
- Supporting the evaluation and rollout of new servicing tools, templates, or process changes as the team modernizes its workflows.
- Working on projects and team initiatives as requested.
Requirements
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
- 3+ Years' experience in commercial loan servicing, commercial mortgage servicing, or commercial banking that aligns with the specific responsibilities for this position.
- Able to work a minimum of 40 hours per week, with a minimum of 4 days in the office.
- Working knowledge of commercial lending practices, loan documents, and applicable regulations.
- Working knowledge of escrow administration and insurance/tax tracking requirements.
- Critical thinking skills.
- Must be detail oriented.
- Strong organizational skills with the ability to manage multiple loans and work independently in a time-sensitive environment where meeting established deadlines is critical.
- Strong interpersonal/customer service skills with the ability to create/build and maintain relationships with internal and external stakeholders.
- Excellent written and verbal communication skills.
- Working knowledge of Microsoft Office Suite (Teams, Word, Excel, PowerPoint, and Outlook).
- Demonstrated adaptability — comfortable with change, new systems, and evolving processes, with a track record (or clear inclination) of suggesting process improvements once familiar with how a team operates.
Qualifications
- Experience with AI platforms (e.g., Microsoft Copilot, Claude, etc.) is preferred.
- Familiarity with regulatory and reporting requirements relevant to insurance company general account lending (e.g., NAIC schedules) is preferred.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
- Leadership development and virtual training opportunities.
- PTO/parental leave.
- Competitive 401K and employee benefits.
- Free financial counseling, health coaching and employee assistance program.
- Tuition assistance program.
- Work arrangements that work for you.
- Effective productivity/technology tools and training.
Schedule
Work 4 days per week in the office, with an option to work remotely on Fridays. Relocation assistance is not available for this opportunity.
Check for