Senior Associate, Investor Operations

About the role

The Investor Operations team at CIM Group is seeking a Senior Associate to support the day-to-day execution of investor and fund operations processes. This role plays a key role in ensuring accurate, timely, and well-coordinated operational support across the organization.

Responsibilities

• Execution of complex investor operations processes, ensuring accuracy, timeliness, and a best-in-class service experience
• Serve as a key point of contact for internal stakeholders and select external partners, providing proactive communication, issue resolution, and high-quality service delivery
• Review, approve, and oversee operational deliverables, including reconciliations, reporting outputs, and data validations, ensuring completeness and accuracy
• Independently investigate and resolve complex operational issues, identifying root causes and implementing sustainable solutions
• Drive cross-functional coordination across Fund Accounting, Legal, Compliance, Tax, and Technology to ensure seamless execution of investor servicing workflows
• Drive recurring reporting cycles and operational processes, including planning, tracking, and execution across multiple workstreams
• Identify operational risks and control gaps; enhance processes, documentation, and controls to improve scalability and reduce risk
• Play a key role in system implementations, enhancements, and process automation efforts, including user acceptance testing (UAT) and business requirement input
• Develop, maintain, and enhance procedures and documentation to support a controlled, audit-ready environment
• Support audits, regulatory inquiries, and internal reviews by providing validated data and subject matter expertise
• Act as a resource and mentor to junior team members, providing guidance to support technical development
• Continuously evaluate workflows and service delivery, driving improvements that enhance efficiency and the overall stakeholder experience

Requirements

• Bachelor’s degree or equivalent practical experience
• 5+ years of relevant experience in investor operations, fund operations, fund administration, transfer agency, or a similar financial services environment
• Experience supporting investor onboarding, capital activity, reporting, reconciliations, and operational controls in a regulated environment preferred
• FINRA licenses are a plus