Senior Associate, Investment Operations

Education For this position, which is subject to credentials, industry experience, education, training/certifications, and/or geographic differentials, Dimensional reasonably expects to pay a salary range of: $75,000 - $100,000 This role may also be eligible to receive a discretionary bonus. Job Description Dimensional’s Investment Operations team coordinates and provides oversight of Dimensional’s service provider relationships, including global transfer agents, fund accounting and administrative agents, custodians, and a complex network of service groups that provide fund operations services to the firm’s primary and regional offices. The Senior Associate will assist in the daily oversight of outsourced fund operations functions with regard to Dimensional’s mutual fund and ETF business as well as other external vendors. Responsibilities Oversee daily operations with service providers for Dimensional’s mutual fund and ETF business as well as other external vendors.Perform oversight of Fund service providers to ensure adherence to established accounting policies and proceduresResponsible for NAV production oversight and reasonability review against relevant fund benchmarks. Review daily deliverables from fund service providersEvaluate exceptions in NAV production process and work with internal stakeholders and fund service providers to resolve Analyze root cause of exceptions and ensure remediation of root causeSupport new fund products and launchesParticipate in system enhancements, testing, and process improvementOversee vendor performance by monitoring KPIs; ensure service provider / Dimensional adheres to all contractual policies, procedures and controls through review of contractual Service Level AgreementsProvide oversight of daily metrics and reporting deliverables received from service provider; track issues and trends as they occur across vendors, recommend and implement solutions together with service providerService client inquiries and provide quality service and excellent customer experience to clients, registered investment advisors, banks, broker/dealers and other service providers; coordinate associated internal and external information flowManage escalated issues from internal & external stakeholders; ensure timely development of operating controlsOversee cash reporting for funds and projections to portfolio managers May serve as lead in supervisor’s absence; responsible for reviewing others’ work in certain cases Provide support for other Dimensional product lines as needed which may include UCITS, Canadian Funds and SMAsSupport special projects and initiatives for Investment Operations and other groups on an ad hoc basis Qualifications Bachelor’s degree: Finance, Accounting, Business or Economics preferredMinimum of 3-5 years of relevant experience in fund accounting or operationsPast experience with a third-party fund administrator or fund accountantWorking knowledge of financial services industry, including an in-depth understanding of custody, fund accounting and investment operations workflows in mutual funds and ETFsResults and detail-oriented individual capable of prioritizing multiple assignments in a fast-paced environment to meet deadlinesExcellent written and verbal skills among clients, peers and to immediate managerAbility to proactively develop fresh ideas that provide solutions to workplace challengesProactively communicates needs, challenges, and capacityBuild constructive working relationships within the team and with other departments and service providersSeeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the jobAbility to seek and improve from constructive feedback in a progressive way over timeConsistently engage with the Investment Operations team, peer departments and the work environment in a productive way, including adherence with firm and department hybrid work policies and practicesProficient in the Microsoft Office suite with Advanced Excel knowledge requiredWorking knowledge of Power BI and Power Automate a plusThis role is not eligible for immigration sponsorship Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth. It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.